Edson Cicolani
Windermere,FL
Summary
- Over 20 years of experience in telecommunications and 10+ years in project management.
- Proven expertise in managing complex projects and programs with multiple work streams.
- Strong vendor management skills, negotiation suppliers and stakeholders
- Expertise in PMP and Six Sigma best practices, ITIL methodology and IT Service Management (ITSM).
- Full understanding and implementing on agile methods(ACP and SCRUM)
- Experienced in risk prediction and mitigation, issue resolution, and strategic decision-making.
- Excellent leadership and teamwork abilities, with a focus on achieving results.
- Committed to continuous improvement and knowledge enhancement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Delivery Specialist
Verizon / HCL Tech
11.2013 - 07.2024
- Led projects for major corporate clients, focusing on strategic planning, execution, control, and closure
- Managed relationships with Latin American telecom operators, ensuring smooth project delivery
- Prepared and tracked project schedules, coordinating with international clients for kick-off meetings
- Supported sales teams by identifying better opportunities, suppliers, deadlines, and quality improvements
- Managed large-scale legacy system migration and integration after Verizon outsourced to HCL
- Maintained project schedule and forecasts
- High engagement with senior business leadership to ensure alignment and project success
- Identified and mitigated project risks, ensuring timely resolution of issues
- Vendor management, ensuring optimal performance and cost-effectiveness
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Daily use of English, Spanish, and Portuguese in professional interactions.
- Outsourced by Verizon (November 2023), providing services as a Service Delivery Specialist at HCL Technologies.
Project and Services Manager
OI
06.2012 - 07.2013
- Managed telecom and IT projects for large corporate clients, ensuring effective delivery of services
- Developed and managed project schedules, scopes, risks, and costs
- Conducted planning and activity control meetings, collaborating with senior management and clients on strategic decisions
- Generated and controlled performance indicators for project evaluation.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
Telecommunications Analyst
Atacadão Distribuição, Comércio e Indústria Ltda
11.2006 - 06.2012
- Managed the technical and administrative aspects of the communication network for 80 stores and the company's headquarters
- Installed, configured, and provided technical support for the company's Ericsson telephone systems
- Researched and implemented new technology solutions, managing data and voice communication services
- Managed project schedules, installation processes, telecommunications costs, and accounts
- Negotiated and maintained relationships with telecom operators, developing new supplier relationships.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Collaborated with cross-functional teams to design and implement telecommunication infrastructure improvements.
Education
Master of Science - Project Management
PUC
Minas Gerais, BR11.2019
Master of Science - Telecommunications
Universidade Sao Judas Tadeu
Sao Paulo, BR 08.2014
Bachelor - Information Technology
UNIP - Universidade Paulista
Sao Paulo07.2010
Skills
- Customer Satisfaction
- Incident Management
- Service Level Agreement Management
- Time Management
- Organizational Skills
- Team Collaboration
- Active Listening
- Problem-solving abilities
- Team building
- Goal Setting
Certification
- Certified ITIL Foundation
Personal Information
- Age: 40
- Nationality: Brazilian
- Marital Status: Married
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Delivery Specialist
Verizon / HCL Tech
11.2013 - 07.2024
Project and Services Manager
OI
06.2012 - 07.2013
Telecommunications Analyst
Atacadão Distribuição, Comércio e Indústria Ltda
11.2006 - 06.2012
Master of Science - Project Management
PUC
Master of Science - Telecommunications
Universidade Sao Judas Tadeu
Bachelor - Information Technology
UNIP - Universidade Paulista
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