Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edson Dasilva

Kennesaw,GA

Summary

Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adept at working effectively unsupervised and devoted to giving every requester a positive experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Server

Flying Biscuit Cafe
01.2024 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Certified ROI Specialist

MRO
01.2023 - 01.2024
  • Collaborated with departments within the organization to facilitate timely release of information processing
  • Maintained confidentiality of all patient records in accordance with HIPAA guidelines
  • Resolved issues relating to incomplete or inaccurate authorizations
  • Processed incoming and outgoing mail, emails and phone calls related to medical records requests.

Server

Laredos
03.2020 - 01.2023
  • Provided exceptional service to high volume of daily customers
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Assisted with training new servers on company policies and procedures.

Education

High School Diploma -

North Cobb Highschool
05.2021

Skills

  • Customer Service Excellence
  • Computer Skills
  • Tri-Lingual
  • Problem-Solving

Certification

CRIS

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Lead Server

Flying Biscuit Cafe
01.2024 - Current

Certified ROI Specialist

MRO
01.2023 - 01.2024

Server

Laredos
03.2020 - 01.2023

High School Diploma -

North Cobb Highschool

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Edson Dasilva