Edson Pina
Holbrook,MA
Summary
Professional with high standard of excellence, prepared to bring extensive experience in administrative, delivering high-quality patient service and legal support to new role. Known for reliability and collaborative approach, consistently delivering results while adapting to evolving needs. Skilled in managing schedules, coordinating communications, maintaining workflows in busy healthcare settings and handling confidential information with discretion.
Overview
9
9
years of professional experience
Work History
Practice Assistant II
Beth Israel Lahey Health
Needham, MA
11.2025 - Current
- Promoted from Practice Assistant I based on performance and reliability.
- Entrusted with coordinating administrative operations for the Endocrinology department when the specialty was introduced to the practice.
- Manage patient scheduling, registration, and check-in/check-out processes.
- Maintain accurate patient information in electronic medical record systems.
- Serve as a point of contact between patients, physicians, and clinical staff.
- Assist with insurance verification, referrals, and appointment coordination.
Practice Assistant I
Beth Israel Lahey Health
Needham, MA
10.2023 - 11.2025
- Supported front desk operations including patient registration and scheduling.
- Verified insurance information and patient demographics.
- Maintained patient records while ensuring HIPAA compliance.
- Assisted providers and medical staff with administrative and patient coordination tasks.
Specialty Sales Associate
Target
Westwood, MA
09.2021 - 01.2023
- Delivered customer-focused sales support and product recommendations.
- Maintained strong product knowledge and assisted customers with purchasing decisions.
Grocery Stocker
Stop & Shop
Hyde Park, MA
07.2020 - 09.2021
- Stocked merchandise and maintained product availability.
- Assisted customers and ensured store cleanliness and organization.
Cook
Newcomb Farms
Milton, MA
02.2017 - 09.2019
- Prepared food in a fast-paced kitchen environment.
- Maintained sanitation and food safety standards.
Education
High School Diploma -
Milton High School
Milton, MA01-2020
Skills
- Patient Scheduling & Coordination
- Electronic Medical Records (EMR)
- Patient Check-In / Check-Out
- Insurance Verification
- Medical Office Administration
- Customer Service & Communication
- Team Collaboration
- Problem Solving
- Workflow optimization
Languages
Portuguese — Professional Proficiency
Timeline
Practice Assistant II
Beth Israel Lahey Health
11.2025 - Current
Practice Assistant I
Beth Israel Lahey Health
10.2023 - 11.2025
Specialty Sales Associate
Target
09.2021 - 01.2023
Grocery Stocker
Stop & Shop
07.2020 - 09.2021
Cook
Newcomb Farms
02.2017 - 09.2019
High School Diploma -
Milton High School