Eduard Biba
Tirana
Summary
Dedicated Phone Operator with a strong background in enhancing productivity through process improvements. Skilled in data entry and office administration, delivering empathetic customer service while maintaining high standards in fast-paced environments. Strong communicator with effective phone etiquette and problem-solving skills, ensuring smooth communication flow and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Phone Operator
EuroCom
10.2024 - 12.2025
- Collected and verified telephone numbers, addresses, and spelling of names to ensure accurate customer records.
- Responded to customer inquiries with patience and positivity, fostering a welcoming first impression.
- Collaborated with supervisors to identify process improvements in the call center, enhancing overall productivity among operators.
Bartender
Luciano
05.2024 - 09.2024
- Maintained clean, well-stocked bar to enhance customer experience.
- Cultivated loyal clientele through exceptional service and engaging interactions.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor of Science - Computer Engineering
Albanian Univesrity
TIrana 04.2001 -
Skills
Empathy and patience
Office administration
Information assistance
Appointment scheduling
Emergency response
Data entry
Typing speed
Timeline
Phone Operator
EuroCom
10.2024 - 12.2025
Bartender
Luciano
05.2024 - 09.2024
Bachelor of Science - Computer Engineering
Albanian Univesrity
04.2001 -