Summary
Overview
Work History
Skills
Timeline
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Eduard Kondratenko

Austin,TX

Summary

Finance Specialist with expertise in objection handling and consultative sales. Proven track record in guiding clients through complex refinancing processes, resulting in high customer satisfaction and positive feedback. Focused on delivering impactful financial solutions and building long-term client relationships.

Overview

4
4
years of professional experience

Work History

Loan Specialist

Autopay
11.2024 - Current
  • Company Overview: (TheSavingsGroup) - A financial services company specializing in vehicle loan refinancing.
  • Specialized in helping clients refinance their vehicle loans, consistently providing tailored financial solutions to meet their individual needs.
  • Made 70+ outbound calls daily to engage potential customers, explain refinancing options, and guide them through the loan approval process.
  • Achieved a 25% conversion rate by delivering effective, customer-first consultations, enhancing overall closing performance.
  • Provided valuable protection products including GAP insurance and Vehicle Service Contracts (VSCs), with a consistently high acceptance rate.
  • Prioritized customer satisfaction, resulting in frequent positive reviews and recognition for outstanding service.

Project Engineer

Wipro
Austin, TX
12.2021 - 10.2024
  • Coordinate with the Signal Lead to clarify and refine business processes and requirements in preparation to create related test case scenarios;
  • Establish test case templates and execute detailed test case scenarios, including prerequisites, detailed instructions, and anticipated results.
  • Participate and contribute in team Scrum ceremonies.
  • Perform tests on various features of the Agile development process;
  • Functional, GUI, and ad-hoc testing of cloud-based applications on the web and mobile devices;
  • Crash Reporting: Review and monitor multiple custom, internal Wipro and Meta tools that show the information or the telemetry required for the engineer to further mitigate the crash, and aided in over a 28% crash percentage reduction.
  • Triage and research incoming tasks for potential product launch blockers. Communicate effectively with the team by providing additional context and information to case engineers to assist with root cause analysis.
  • Create weekly reports with a detailed analysis of the top-contributing crashes that were affecting the product worked on, and provide status updates to the signal lead.

Skills

  • Customer service excellence
  • Product and industry knowledge
  • Objection handling
  • Organization and time management
  • Team collaboration
  • Tech proficiency
  • Financial analysis
  • Loan processing
  • Product knowledge
  • Sales strategy
  • Effective communication
  • Test case execution
  • Agile methodology
  • Data analysis

Timeline

Loan Specialist

Autopay
11.2024 - Current

Project Engineer

Wipro
12.2021 - 10.2024

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Eduard Kondratenko