Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eduard Kondratenko

Austin

Summary

Results-driven and customer-focused Sales Representative with a proven track record in selling service-based solutions across diverse industries. Seeking to leverage strong interpersonal skills, consultative selling expertise, and a deep understanding of client needs to drive revenue growth and build long-term customer relationships. Committed to exceeding sales targets while delivering exceptional service experiences that align with organizational goals.

Overview

4
4
years of professional experience

Work History

Loan Specialist

Autopay(TheSavingsGroup)
11.2024 - Current
  • Specialized in helping clients refinance their vehicle loans, consistently providing tailored financial solutions to meet their individual needs.
  • Made 70+ outbound calls daily to engage potential customers, explain refinancing options, and guide them through the loan approval process.
  • Achieved a 25% conversion rate by delivering effective, customer-first consultations, enhancing overall closing performance.
  • Provided valuable protection products, including GAP insurance and Vehicle Service Contracts (VSCs), with a consistently high acceptance rate.
  • Prioritized customer satisfaction, resulting in frequent positive reviews and recognition for outstanding service.

Sales Advisor

Toyota of Cedar Park
05.2023 - 10.2024
  • Delivered exceptional customer service throughout the car-buying process, from initial consultation to final sale, building trust and long-term relationships with clients.
  • Demonstrated in-depth product knowledge of Toyota's full vehicle lineup, including features, safety technology, trims, and performance specs, to match customers with the right vehicle based on their needs and budget. Guided customers through financing options, trade-in evaluations, and warranty products to ensure a smooth and transparent purchasing experience.
  • Maintained a strong closing rate through a consultative, no-pressure sales approach, leading to repeat business and customer referrals.

Product Specialist

Meta
12.2021 - 07.2023
  • Worked queues of bug reports generated on internal apps to ensure a strong final product for public release.
  • Reproduced, and reported bugs to ensure engineers have a comprehensive, detailed report in order to fix bugs most effectively.
  • Understand and communicate product launch risk and severity of issues to partners.
  • Meticulously documented findings.
  • Communicated effectively with cross functional partners in Operations and Product.
  • Developed test cases and scenarios in order to pinpoint the root cause of product bugs.
  • Collaborated with team members on both general and product specific issues.

Education

Associate of Science - Computer Science

Austin Community College
Austin, TX
12-2027

Skills

  • Customer Service Excellence
  • Product & Industry Knowledge
  • Objection handling
  • Organization & Time Management Team Collaboration
  • Tech Proficiency
  • Loan servicing
  • Loan underwriting
  • Credit analysis
  • Sales expertise
  • Relationship building
  • Negotiation tactics

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Loan Specialist

Autopay(TheSavingsGroup)
11.2024 - Current

Sales Advisor

Toyota of Cedar Park
05.2023 - 10.2024

Product Specialist

Meta
12.2021 - 07.2023

Associate of Science - Computer Science

Austin Community College

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