Eduard Ulloa
Management
Kissimmee,FL
Summary
Dynamic operations manager with a proven track record at Advanced Auto Parts, enhancing team performance through effective training and development. Skilled in problem-solving and operational efficiency, I successfully reduced turnover rates and improved sales by implementing innovative marketing strategies, fostering a collaborative environment, and making data-driven decisions.
Results-oriented management professional with proven track record in operational excellence and team leadership. Known for fostering collaborative work environments and consistently meeting business objectives. Reliable and adaptable, with strong skills in strategic planning and conflict resolution.
Overview
12
12
years of professional experience
1
1
Language
Work History
GM in Training
Advanced Auto Parts
Orlando , FL
07.2025 - 01.2026
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Partnered with human resources department to recruit top talent for key positions within the organization.
- Monitored financial performance, identifying areas for improvement and making data-driven decisions to optimize profitability.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting achievable targets for professional growth.
- Established clear communication channels between various departments, facilitating collaboration on projects and initiatives that spanned multiple teams.
- Fostered an atmosphere of continuous learning among team members by encouraging participation in relevant industry workshops or conferences.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
- Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
Assistant Store Manager
Petsmart
07.2021 - 05.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Petco
10.2013 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Associate of Science - Marketing
Pucmm
Santiago Dominican Republic 05.2001 -
Skills
Operations management
Staff training and development
Human resources
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Operational efficiency
Excellent communication
Decision-making
Time management abilities
Timeline
GM in Training
Advanced Auto Parts
07.2025 - 01.2026
Assistant Store Manager
Petsmart
07.2021 - 05.2025
Store Manager
Petco
10.2013 - 03.2021
Associate of Science - Marketing
Pucmm
05.2001 -