Eduardo Alcantar
Corona,CA
Summary
Customer-focused professional with extensive experience in customer service and sales. Skilled in building strong relationships and addressing unique client needs. Delivers exceptional service that drives satisfaction and loyalty while consistently achieving results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Support Specialist (US territory)
Sublue Technology INC
Diamond Bar, California
12.2023 - Current
- Sole point of contact for all U.S. customers, independently managing nationwide client support and issue resolution.
- Collaborated with engineering, sales, and operations teams to resolve customer issues, enhancing overall customer satisfaction.
- Developed strong client relationships through consistent communication and effective problem solving, fostering loyalty and repeat business.
- Educated customers on product features and benefits, guiding selection of optimal options for individual needs.
- Managed end-to-end repair process, from product diagnosis and repair to customer quoting and approval, ensuring timely resolutions for clients.
- Analyzed market trends to identify new sales opportunities, contributing to increased product awareness and revenue growth.
- Maintained detailed records of daily activities in online customer database to ensure accurate tracking and support.
Sales Support Specialist
Impact Canopy
01.2021 - 12.2023
- Managed customer accounts, addressing inquiries and resolving service issues to enhance customer satisfaction.
- Assisted customers with inventory and shipping inquiries to support sales processes.
- Prepared and processed quotes for customer inquiries to ensure accurate pricing.
- Quoted prices and credit terms aligned with customer needs to enhance sales proposals.
- Negotiated prices, terms of sales and service agreements.
- Maintained business relationships by professionally addressing partner and customer needs.
- Developed and maintained relationships with key accounts and existing customers.
- Supported event marketing and sales initiatives to promote brand awareness and engage customers.
- Engaged with customers at trade shows to promote products and gather feedback.
Retail Supervisor & Freight Associate
Kohls Department Store
11.2014 - 12.2021
- • Developed retail teams through collaboration and daily plans aligned with group goals.
- • Analyzed stock levels, customer sales, and trends, providing management with insights to support operational decisions.
- • Executed merchandising for new products, enhancing displays, signage, and sales enablement.
- • Managed floor maintenance and recovery efforts, ensuring displays and shelves remained customer-ready and professionally presented.
- Moved merchandise from delivery trucks and organized items to maintain a safe workplace. from delivery trucks while adhering to safety protocols to ensure a secure workplace.
Education
Lee V. Pollard High School
Corona, CA05.2013
Skills
- Sales Development
- Quote Generation
- Salesforce & QuoteWerks software
- Reporting and Performance Analysis
- Customer communication
- Complaint handling
- Retail Metrics and Goals
- Merchandising and Inventory Management
- Operational Support
- Time Management
- Troubleshooting techniques
- Microsoft Office proficiency
- Bilingual (Proficient in Spanish)
- Written and verbal communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Support Specialist (US territory)
Sublue Technology INC
12.2023 - Current
Sales Support Specialist
Impact Canopy
01.2021 - 12.2023
Retail Supervisor & Freight Associate
Kohls Department Store
11.2014 - 12.2021
Lee V. Pollard High School