Eduardo Cruz
Boston,MA
Summary
Dynamic Service Manager with a proven track record at Hamphire Realty Company, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in optimizing inventory management and vendor negotiations, I consistently deliver solutions that improve service quality and operational efficiency. Reliable and goal-oriented, I excel in fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
Hamphire Realty Company
04.2004 - 06.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
HVAC-R Technician
Brito & Sons Refrigeration Co
07.1990 - 04.2004
- Minimized downtime, effectively troubleshooting complex technical problems within HVAC-R units.
- Enhanced system efficiency by conducting regular preventative maintenance tasks on HVAC-R equipment.
- Consistently adhered to local building codes during installation processes, ensuring safe and compliant systems for clients.
- Increased longevity of HVAC systems by performing preventive maintenance.
Education
HVAC Service Technician - Heating Ventilation Air Conditioning & Cooling
ITT Technical Institute
Woburn, MA06-1990
High School Diploma -
Union Hill High
Union City, NJ06-1978
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Workplace safety
- Crew leadership
Certification
ServSafe Certification
Time Management Certification
Safety Captain
Languages
English
Full Professional
Spanish
Full Professional
Interests
Dog owner, Sports Fan, Gym, Travel
Timeline
Service Manager
Hamphire Realty Company
04.2004 - 06.2021
HVAC-R Technician
Brito & Sons Refrigeration Co
07.1990 - 04.2004
HVAC Service Technician - Heating Ventilation Air Conditioning & Cooling
ITT Technical Institute
High School Diploma -
Union Hill High
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