Eduardo Delgado
San Mateo,CA
Summary
Interpreter and translator with Proven expertise in VRI, OPI, and on-site interpreting, ensuring seamless communication between healthcare providers and LEP (Limited English Proficient) patients. Strong command of medical nomenclature and ethical standards. Recognized for maintaining composure in critical situations and fostering health equity through accurate cultural mediation and unwavering HIPAA adherence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Monat
Managua, Nicaragua
09.2022 - 10.2023
- Delivered exceptional bilingual (French–English) customer service to clients across the Canadian and European markets, ensuring clear communication and a high-quality customer experience.
- Drove sales growth by providing consultative customer support, identifying client needs, and recommending appropriate products and services.
- Facilitated product knowledge sessions for team members, improving product expertise, sales performance, and overall customer satisfaction.
- Processed customer orders efficiently, maintaining high accuracy in transactions and timely service delivery.
- Built and maintained strong client relationships, increasing customer loyalty, repeat business, and long-term revenue opportunities.
- Proactively engaged with customers to resolve issues and deliver tailored solutions, enhancing satisfaction and strengthening brand trust.
Interpreter (Spanish–English)
One World Global Services
Nicaragua
01.2022 - 08.2022
- Provided Spanish–English interpretation for medical calls, basic services, and school-related inquiries.
- Handled 8-hour daily shifts, ensuring clear and accurate communication between clients and service providers.
- Ensured 100% adherence to HIPAA privacy regulations and Joint Commission standards for language access.
- Translated and proofread vital medical documents, discharge instructions, and informed consent forms.
- Assisted in facilitating effective communication across healthcare, education, and essential service contexts.
- Maintained professionalism and confidentiality in all client interactions.
Sales Representative
T-Mobile
Nicaragua
11.2019 - 12.2021
- Executed targeted sales strategies to consistently achieve monthly sales goals while enhancing product knowledge.
- Utilized CRM software for tracking sales performance and managing client relationships effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Tour Guide (Freelance)
Various Travel Agencies
Nicaragua
01.2014 - 01.2018
- Led multi-day tourist circuits, managing logistics for accommodation, meals, activities, and transportation.
- Provided interpretation and multilingual support (Spanish, English, French) for international clients.
- Delivered cultural and regional information, enhancing the visitor experience.
- Resolved emergencies and client issues, ensuring safety and satisfaction.
- Fostered direct cultural exchange with clients from France, Canada, and the United States.
Education
Bachelor - French Translation & Interpretation
UNAN (Universidad Nacional Autónoma de Nicaragua)
Managua, NicaraguaAssistant Professor - Cultural Exchange Program (1 year)
Technical School Lycée Marie Curie Tarbes
Tarbes, FranceSkills
Assisted in communication with Spanish-speaking clients to facilitate understanding Supported English and French-speaking teams in project discussions Contributed to language translation efforts for documentation
Oversaw implementation and management of VRI/OPI platforms, including Martti and Lionbridge
Assisted in understanding advanced medical terminology Supported learning of anatomy and physiology concepts Aided in grasping pharmacology principles Promoted awareness of medical ethics Enhanced cultural competency skills
Certification
HIPAA Privacy and Security Certification - Healthcare Professional Standards.
Timeline
Sales and Service Representative
Monat
09.2022 - 10.2023
Interpreter (Spanish–English)
One World Global Services
01.2022 - 08.2022
Sales Representative
T-Mobile
11.2019 - 12.2021
Tour Guide (Freelance)
Various Travel Agencies
01.2014 - 01.2018
Bachelor - French Translation & Interpretation
UNAN (Universidad Nacional Autónoma de Nicaragua)
Assistant Professor - Cultural Exchange Program (1 year)
Technical School Lycée Marie Curie Tarbes