EDUARDO ECHENIQUE
Boca Raton,FL
Summary
Seeking employment with a company where I can contribute with my talent and skills to contribute to the company's growth, I want to succeed in a stimulating and challenging environment where I experience advancement opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TD Bank
Oakland Park, FL
09.2018 - Current
- Meet with customers and prospects and develops understanding of other financial objectives and needs
- Assesses customer information and suggests appropriate product and service solutions
- Provides sound advice at every Customer interaction to create positive Customer Experience and ensures that Customer’s financial needs are met
- Responsible for meeting or exceeding specific individual sales goals
- Provides exceptional Customer service by meeting all Customer demands
- Performs broad range of tasks of varying complexity and scope
- Cross-sell products to provide multi-services for Customers
- Perform wires for personal and business customers
- Discuss lending products for business and personal needs
Teller
Chase Bank
Coral Springs, FL
01.2017 - 09.2018
- Answered telephone inquiries on banking products including checking, savings, credit cards
- Executed customer transactions, including deposits, withdrawals, money orders, foreign currency
- Delivers exceptional customer experience by acting with a customer first attitude
- Strong desire and ability to influence, educate and connect customers to technology
- Help build relationships with customers by connecting them with team members who can help them address their financial needs
Sales Consultant
Coral Springs Auto Mall
Coral Springs, FL
08.2016 - 12.2016
- Provide outstanding customer service to potential and repeating customers
- Enhancing dealership reputation by accepting ownership for accomplishing new and different request by fulfilling expectations and achieving monthly goals selling new and used cars
- Closing sales by overcoming objections; asking for sales; negotiating price and purchase contracts as well as offering warranties, services, and financing
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Floor leader
Woodfield Distributions
Boca Raton, FL
01.2013 - 08.2016
- Fulfill orders with high accuracy to be shipped out
- Supervise Labelling of orders before they go to their destination
- Interact with UPS and FedEx by handling damages and unfulfilled orders
- Present to repeating and potential clients how our company operates
Education
Bachelor of Business Administration - Finance
05.2018
Skills
- Upselling Products and Services
- Order and Refund Processing
- Data Entry and Maintenance
- Time management
- Cash handling expertise
- Self-motivated professional
- Microsoft Window
- Customer service
- Critical thinking
- Notary Services
- Problem-solving
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Service Representative - TD Bank
09.2018 - Current
Teller - Chase Bank
01.2017 - 09.2018
Sales Consultant - Coral Springs Auto Mall
08.2016 - 12.2016
Floor leader - Woodfield Distributions
01.2013 - 08.2016
Florida Atlantic University - Bachelor of Business Administration, Finance