Eduardo Escalante
Houston,TX
Summary
Dynamic professional experienced in conflict resolution and customer satisfaction. Have contributed significantly to previous work environment through organizational and efficient problem-solving abilities. Excelling in recordkeeping, client satisfaction, and call management.
Overview
5
5
years of professional experience
Work History
Calls Agent & Administrative Assistant
Lulu's Wrecker Service
Houston, Texas
06.2023 - 07.2024
- Responded promptly to customer service calls and inquiries.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Handled cash transactions accurately according to established procedures.
Volunteer
Casa Dia
Tototlan, Jalisco
05.2022 - 08.2022
- Guided elderly individuals in completing applications for various government assistance programs.
- Organized field trips, contests, and outdoor activities.
- Assisted in the transportation of individuals with mobility issues.
Grocery Clerk
La Bodeguita
Tototlan, Jalisco
02.2019 - 09.2020
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Coordinated with vendors and suppliers to ensure timely delivery of inventory.
- Kept check-out areas clean and well-stocked to maintain an organized store.
- Organized backroom storage areas according to employer standards.
Education
Associate of Arts - Business
San Jacinto College
Pasadena, TX12-2024
Skills
- Conflict resolution
- Customer service
- Strong communication
- Call management
- Microsoft Office
- Recordkeeping
- General ledger maintenance
- Recreational activities
- Social interaction
Languages
Spanish
Native/ Bilingual
Accomplishments
Honors Graduate
References
References available upon request.
Timeline
Calls Agent & Administrative Assistant
Lulu's Wrecker Service
06.2023 - 07.2024
Volunteer
Casa Dia
05.2022 - 08.2022
Grocery Clerk
La Bodeguita
02.2019 - 09.2020
Associate of Arts - Business
San Jacinto College
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