Beverly Hutcheson
Jonesboro,AR
Summary
Dynamic professional with extensive experience across multiple industries, demonstrating a strong track record in management and operational excellence. Career began at Xerox, progressing from order processing to management over a successful 13-year tenure. Subsequently recruited by Ricoh Corporation to lead a start-up Regional Office, contributing for 8 years until a reduction in force. Most recently served as Activity Director at Atria Assisted Living for 3 years, showcasing adaptability and commitment to enhancing community engagement. Moved to Arkansas in 2012.
Overview
12
12
years of professional experience
Work History
Local Office Administrative Assistant/Agent
Arkansas Department of Human Services
Jonesboro, AR
03.2023 - 01.2026
- Responsible for answering phone and assisting in questions about Arkansas Benefits
- Utilized propriety state application to assist client with case. Provide information to client needed information.
- Reviewed submitted documents against the Request for Information that was mailed to client to determine if more information was warranted.
- Calmed clients who are upset and communicated that I was trying to help them reinstate or maintain their benefits.
- Dedicated to customer service and assisting the client even if it is 2 minutes before we close. I will pick up that call and assist the client.
State Medicaid Eligibility/Advocate
PatientMatters, a Firstsource Company
Dallas, TX
03.2019 - 05.2021
- Received patient referrals from Parkland Hospital on In-Patients and Emergency Room patient visits.
- Call the patient to verify screening notes or initiating a screening.
- Reviewed patient’s case to determine eligibility based on family composition, income, and citizenship.
- Entered detailed notes in hospital's patient records
- Drafted application once determined that patient was eligible for a Texas State Medicaid programs.
- Sent ineligible patient cases to Quality Assurance for audit.
- Followed up with patient via calls or letters to acquire information for case.
- Forwarded application to Texas Health Services Center for processing.
Local Office Administrative Assistant
Arkansas Department of Human Services
Batesville, AR
12.2013 - 01.2019
- Processed online applications for varies State benefits.
- Liaison between Access Arkansas Processing Center (AAPC) and several hospitals including Baptist Health/Little Rock, St. Vincent Health/Little Rock, UAMS/Little Rock, and Forrest City Medical; along with several statewide insurance agencies.
- Provided daily support to hospitals to ensure revenue was captured
- Answered phones and assisted clients with questions.
- Scan documents to ensure audit and client documentation was captured.
Education
High School Diploma -
LD Bell High School
Hurst, TX05-1968
1 Year of College - Business English
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling and resolution
- Follow-up skills
- Order processing
- Microsoft Office Suite
- Prioritization
Timeline
Local Office Administrative Assistant/Agent
Arkansas Department of Human Services
03.2023 - 01.2026
State Medicaid Eligibility/Advocate
PatientMatters, a Firstsource Company
03.2019 - 05.2021
Local Office Administrative Assistant
Arkansas Department of Human Services
12.2013 - 01.2019
High School Diploma -
LD Bell High School
1 Year of College - Business English
Tarrant County College
EDUCATION
- EDI training at Douglas Quickut
- Management training at Oracle Corporation
- Negotiation training at National Semiconductor
- Management training at Xerox Corporation