Shaneka Mitchell
Portland,AR
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Local Office Administrative Assistant
Department of Human Services
Hamburg, AR
04.2022 - Current
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Organized and maintained filing systems, both paper and electronic.
Financial Counseling Collector
Ashley County Medical Center
Crossett, AR
05.2021 - 03.2022
- Maintained accurate records of all collection activities in the system database.
- Filed legal documents such as court summonses and liens against delinquent debtors.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Investigated and solved problems with payments, account updates and other concerns.
ER Registration Clerk
Chicot Memorial Medical Center
Lake Village, AR
08.2018 - 08.2020
- Greet patients/visitors at front desk, and enter patient demographics/insurance information into EMR
- Answer phone calls and direct them as necessary.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
- Provided support for other departments when needed during peak times such as admissions and discharges.
Patient Support/Call Center Specialist
Mainline Health System
Monticello, AR
08.2015 - 07.2018
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Service Supervisor, Customer Service Associate
Wal-Mart Super Center
Greenville, MS
04.2005 - 08.2015
- Open and close cash register, performing tasks such as counting money, separate charge slips, coupons and vouchers, balancing cash drawing, and making deposits
- Promoted a positive work environment for employees and lead by example.
- Processed refunds and exchanges promptly according to established policies.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Vocational Certificate or Credential - Certified Nurse Assistant
UAM College Of Technology-Crossett
05.2017
High School Diploma -
Lakeside High School
Lake Village, AR05-1999
Skills
- Over 15 years hands-on experience in Customer Service Self-Started
- Motivated Team Player Quickly Learn Procedures and Methods
- Honest, Friendly, Outstanding Communication Skills Computer Literate
- Database Entry
- Scanning and Copying
- Cash Handling
- Healthcare Insurance Knowledge
- Patient Database Maintenance
- CPR Certified
- Payment Scheduling and Collection
- Documentation and Recordkeeping
- Retail Merchandising
Timeline
Local Office Administrative Assistant
Department of Human Services
04.2022 - Current
Financial Counseling Collector
Ashley County Medical Center
05.2021 - 03.2022
ER Registration Clerk
Chicot Memorial Medical Center
08.2018 - 08.2020
Patient Support/Call Center Specialist
Mainline Health System
08.2015 - 07.2018
Customer Service Supervisor, Customer Service Associate
Wal-Mart Super Center
04.2005 - 08.2015
Vocational Certificate or Credential - Certified Nurse Assistant
UAM College Of Technology-Crossett
High School Diploma -
Lakeside High School
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