India Simpson
Shannon hills,AR
Summary
Dynamic and adaptable professional with a proven track record at UAMS Hospital, excelling in patient care and database entry. Skilled in fostering patient trust and satisfaction, while efficiently managing medical equipment operation. Demonstrated flexibility by cross-training in various clinical roles, significantly contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Local Office Administrative Assistant
Department of Human Services
10.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by state or federal regulations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Learned and adapted quickly to new technology and software applications.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Chiropractic Assistant
Willams
02.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Input patient data into computer system using Epic and checked information for accuracy.
- Collected and documented patient medical information such as blood pressure and weight.
Floating Medical Assistant
UAMS Hospital
10.2021 - 12.2022
- Promoted a positive patient experience with compassionate care, addressing concerns, and providing resources for further education on health topics.
- Contributed to team success by cross-training in various clinical areas to provide coverage when needed.
- Demonstrated adaptability by seamlessly transitioning between various clinical roles as needed to ensure efficient day-to-day operations within the practice.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Strengthened interdepartmental communication by developing custom reports in Epic to facilitate information-sharing between teams.
COVID-19 Screener
Arkansas Heart Hospital
12.2020 - 09.2021
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Oversaw in-person and curbside patient registration and processing.
- Demonstrated adaptability by rapidly adjusting to new testing technologies and procedures as they became available, maintaining high standards of service delivery.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate of Technical Studies - Phlebotomy
Arkansas College of Health Careers
Little Rock, AR08-2020
High School Diploma -
J.A Fair High School
Little Rock, AR05-2019
Skills
- Database entry
- Scheduling appointments
- Multitasking Abilities
- Flexibility and Adaptability
- Hospitality and accommodation
- Patient Transport
- Data Entry
- Call center software knowledge
- Dedicated Team Player
- Medical Equipment Operation
- Requirements Gathering
- Patient Care
- Physical therapy assistance
- Teamwork and Collaboration
- Patient logging
Timeline
Local Office Administrative Assistant
Department of Human Services
10.2023 - Current
Chiropractic Assistant
Willams
02.2023 - 10.2023
Floating Medical Assistant
UAMS Hospital
10.2021 - 12.2022
COVID-19 Screener
Arkansas Heart Hospital
12.2020 - 09.2021
Certificate of Technical Studies - Phlebotomy
Arkansas College of Health Careers
High School Diploma -
J.A Fair High School
Similar Profiles
DONNA MAZYCKDONNA MAZYCK
Regional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging ServicesRegional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging Services
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration
Stacey BreretonStacey Brereton
Senior Practitioner at Safer Family Services, Department of Human ServicesSenior Practitioner at Safer Family Services, Department of Human Services
MELISSA THAYERMELISSA THAYER
Business Support Coordinator at Department of Human Services - Safer Family ServicesBusiness Support Coordinator at Department of Human Services - Safer Family Services
Jordan SmithJordan Smith
Operating Room Circulator at Baptist Health Medical CenterOperating Room Circulator at Baptist Health Medical Center