Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Lynch

Monroe,MI

Summary

Accomplished professional with extensive experience at Midtown Rental Experts, emphasizing customer service and process enhancement. Proficient in cultivating client relationships and improving operational workflows, resulting in successful issue resolution and sales tracking for strategic initiatives. Strong communicator and team player, dedicated to achieving outstanding results in dynamic environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Agent/Administrative Assistant

Midtown Rental Experts
Detroit, MI
01.2020 - Current
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Scheduled and attended weekly appointments with clients. Liaised between renters and landlords for an easy process.
  • Followed established procedures for processing deals, while maintaining high levels of accuracy.
  • Responded to client inquiries and resolved issues promptly. Following up with customers on a regular basis.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.Reported regularly to senior management on client activity and business development progress.
  • Facilitated communication between parties to ensure mutual understanding and agreement.

Flight Attendant

GoJet Airlines
Detroit, MI
10.2017 - 12.2019
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Provided safety instructions to passengers prior to takeoff and landing. Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Enforced FAA and airline rules with passengers in business, economy and first class.

Massage Therapist/Chiropractic Assistant

Zinnen Chiropractic
Monroe, MI
04.2008 - 09.2018

Education

Cosmetologist -

Toni And Guy
Toledo, OH
06-2012

Certificate in Massage -

Irenes Myomassolgy Institute
Southfield, MI
06-2007

Skills

  • Customer service
  • Data entry
  • Process improvement
  • Sales tracking
  • Client relationship management
  • Conflict resolution
  • Communication skills
  • Safety compliance
  • Team collaboration
  • Negotiate sales

Certification

  • Massage/Healthcare license in Michigan
  • Licensed Cosmetologist State of Michigan
  • FAA Certification

Timeline

Agent/Administrative Assistant

Midtown Rental Experts
01.2020 - Current

Flight Attendant

GoJet Airlines
10.2017 - 12.2019

Massage Therapist/Chiropractic Assistant

Zinnen Chiropractic
04.2008 - 09.2018

Cosmetologist -

Toni And Guy

Certificate in Massage -

Irenes Myomassolgy Institute

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