Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eduardo Guilamo

Miami

Summary

Dynamic and results-driven professional with extensive experience at Hell’s Kitchen, excelling in guest-focused service and food and beverage management. Proven ability to enhance customer satisfaction through effective communication and teamwork, while efficiently utilizing point of sale systems. Recognized for maintaining high standards in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server and Runner

Hell’s Kitchen & Club Tipico Dominicano
Miami
01.2020 - Current
  • Provided exceptional table service in fast-paced, high-volume environments.
  • Demonstrated extensive knowledge of food and beverage menus to guide and upsell to guests.
  • Entered orders into Toast POS accurately and efficiently, ensuring quick service.
  • Handled dietary requests and communicated modifications clearly to the kitchen.
  • Maintained cleanliness and organization of the dining area and service stations.
  • Collaborated with teammates and kitchen staff to ensure smooth operations during peak hours.

Customer Service Specialist

Independent Roles
Miami
06.2022 - 08.2023
  • Provided exceptional service to diverse clientele, ensuring swift and professional issue resolution.
  • Accurately processed cash and card transactions in compliance with company policies.
  • Cultivated a welcoming environment for guests through a warm and outgoing demeanor.

Education

Bachelor’s Degree -

Florida International University
Miami, FL

Skills

  • Guest-focused service
  • Point of sale systems
  • Food and beverage management
  • Team collaboration
  • Physical stamina
  • Flexible scheduling
  • Basic American Sign Language

Certification

  • Responsible Alcohol Service Certification (if applicable)
  • Committed to Food Safety & Hygiene Standards

Languages

English (Fluent), Spanish (Fluent), Basic American Sign Language (ASL)

Timeline

Customer Service Specialist

Independent Roles
06.2022 - 08.2023

Server and Runner

Hell’s Kitchen & Club Tipico Dominicano
01.2020 - Current

Bachelor’s Degree -

Florida International University

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