Leslie Lopez
Burleson,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Valet Attendant
Baylor Scott & White
04.2023 - Current
- Establishing positive guest relationships through consistent delivery of excellent customer service.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managing high volumes of vehicles during peak hours, efficiently directing cars to available parking spaces.
Universal Banker
TRUIST
03.2022 - 04.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Medical Interpreter
Teneo Linguistic Company (TLC)
03.2021 - 06.2021
- Providing accurate interpretation of healthcare information for Latin American migrant teenagers at U.S Government appointed shelter (Dallas Convention Center)
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
Onboarding Manager
BRINKS Incorporated
12.2019 - 07.2021
- Validating accounts for companies that have services provided by BRINKS, contacting customers in order to verify their request and account numbers
- Creating and documenting paper trails for access of each requesting user within every business or company, and analyzing reports of productivity.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
Senior Branch Associate
BBVA
12.2017 - 09.2019
- Received shipments of money, managed the main vault, managed operations and retention, manually operated the ATM assigned to the bank branch, and provided excellent customer service.
Sales Lead
The North Face
06.2016 - 12.2017
- In charge of training newly hired sales associates, managed sales floor when needed, performed cash and check transactions, sent and received shipments from distribution, and performed cycle counts quarterly along with retention.
Translator
Chick-Fil-A
05.2014
- In charge of overseeing 20-30 people in the kitchen to translate their training and orientation in Spanish
- Showed workers everything hands-on that was necessary for them to achieve the requirements of the company.
Education
Brookhaven College
Dallas, TXJames Martin High School
Arlington, TXSkills
- Customer service
- Word
- Willing to learn new software
- Maintaining a good environment with clients no matter the situation
References
- Marlen Ibarra, marlen.ibarra@yahoo.com, 972-854-8461
- Maria Naeli Elizalde Nava, melizaldenava@yamasausa.com, 469-383-0335
Timeline
Valet Attendant
Baylor Scott & White
04.2023 - Current
Universal Banker
TRUIST
03.2022 - 04.2023
Medical Interpreter
Teneo Linguistic Company (TLC)
03.2021 - 06.2021
Onboarding Manager
BRINKS Incorporated
12.2019 - 07.2021
Senior Branch Associate
BBVA
12.2017 - 09.2019
Sales Lead
The North Face
06.2016 - 12.2017
Translator
Chick-Fil-A
05.2014
Brookhaven College
James Martin High School