Eduardo Luna
North Las Vegas,NV
Summary
The opportunity to grow and continue developing leadership skills, with the intention of benefiting the company, being able to show substantial work ethic. Provide an outstanding customer service and complete any task at hand. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Sysgrow Inc
03.2023 - 09.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
Report Writer
Wynn Encore Beach Club
01.2018 - 03.2023
- Provide the best characteristic about the Wynn five-star customer service, attend to cabana/tables, greet, and introduce them to the environment
- Assured there are no altercations or misconducts
- Screened guest coming in, attend to any emergency, watch over the safety of guest.
- Reviewed, revised, modified and edited documents prepared by others.
- Resolved guest conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server Assistant
Resorts World | Pool Busser
04.2021 - 08.2021
- Delivered companies standards in steps of service in a timely and professional manner, while assuring the quality, accuracy of food and drink orders
- Demonstrated a complete knowledge and understanding of all steps of service and duties
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Performed them to the set standards as outlined in the job task checklist.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Construction Estimator
Dowey
02.2022 - 06.2022
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Analyzed designs and performed accurate cost analysis.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
Team Leader
United States Army
01.2015 - 01.2018
- In charge of a fire team of 4
- Oversaw maintenance schedule of assigned equipment; documented and reported any issues or discrepancies with equipment to leadership to ensure proper equipment readiness
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated strictly with my team on objectives that needed to be executed
- Gave specific guidelines on what higher leadership expected of my team.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Sales Associate
Polo Ralph Lauren
01.2013 - 01.2015
- Assisted customers by building strong customer base through providing personalized product guidance, following up on purchases
- Performed daily department tasks including stocking, creating merchandise displays, merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assured every customer interacted with, received outstanding customer service
- Opened and closed according standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Graduate, Microsoft Certified, Excel Certified, CPR Certified, Military Intelligence. - Project Management
Syracuse University
Syracuse, NY05.2018
Associate of Applied Science - Business Management
College of Southern Nevada
Las Vegas, NV12.2021
Bachelor of Science - project management
College of Southern Nevada
Las Vegas, NV12.2022
Skills
- Microsoft Office Suite Expertise
- Bilingual
- Customer service
- Goal Oriented
- Communication
- Budget Administration
- Initiative
- Assertive
- Leadership
- Project Planning
- Budget Preparation
- Team Bonding
Certification
- CAPM - Certified Associate in Project Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
Sysgrow Inc
03.2023 - 09.2023
Construction Estimator
Dowey
02.2022 - 06.2022
Server Assistant
Resorts World | Pool Busser
04.2021 - 08.2021
Report Writer
Wynn Encore Beach Club
01.2018 - 03.2023
Team Leader
United States Army
01.2015 - 01.2018
Sales Associate
Polo Ralph Lauren
01.2013 - 01.2015
Graduate, Microsoft Certified, Excel Certified, CPR Certified, Military Intelligence. - Project Management
Syracuse University
Associate of Applied Science - Business Management
College of Southern Nevada
Bachelor of Science - project management
College of Southern Nevada
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