Eduardo Luna
Houston,TX
Summary
Highly skilled in problem-solving and delivering exceptional service to exceed customer expectations. Eager to contribute to a dynamic team. Seeking a challenging role to utilize technical expertise, attention to detail, and dedication to continuous learning for excellence.
Overview
5
5
years of professional experience
Work History
Service Advisor
STP Diesel
Houston, TX
07.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Coordinator
Discount Tire
Houston, TX
09.2020 - Current
- Install new tires and Wheels
- Perform maintenance on tires, including rotations, balancing, and repairs
- Participate in training, follow safety procedures, job duties and company policies
- Conduct basic maintenance and cleaning
- Provide helpful, friendly and responsive customer service.
Cashier
Walmart
Uvalde, TX
05.2020 - 07.2020
- Make cash transactions, complete multiple tasks at once, maintain a clean work area by sweeping floors, cleaning machines, cleaning preparation area and mopping, provide excellent customer service.
Cook
McDonalds
Uvalde, TX
03.2019 - 10.2019
- Take customers’ orders and prepared food according to customer specifications, complete multiple tasks at once, maintain a clean work area by sweeping floors, cleaning machines, cleaning preparation area and mopping
- Responsible for stocking products in the cook area and cold storage.
Education
Automotive Technology + FACT, Ford Systems 1, Ford Systems 2, Ford Systems 3, Ford Systems 4, Ford Systems 5, Power & Performance IA, Automotive Power Trains, Automatic Transmissions, Professional Applications, Power & Performance IB, Professional Service Writing, Power & Performance II, Fuel & Ignition Systems, Drivability & Emissions, Advanced Diagnostic Systems, Brakes, Technology Principles of Automotive HVAC: Climate Control, Automotive Physical Science Principles: Electronic Fundamentals, Electronic Technology, Automotive Undercar, Electronic Diagnostics, Diploma -
Universal Technical Institute (UTI)
12.2021
General Studies, Diploma -
Uvalde High School
05.2020
Skills
- Bilingual - second language is Spanish
- Customer Service Skills
- Entry Level Diagnostics Training
- IDS Scan Tool
- PTS Web Training
- Vehicle Safety and Maintenance Training
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Technical knowledge
- Price Quoting
- Goal-oriented mindset
- Service Scheduling
- Performance Goals
- Client rapport
- Data Processing
Credentialsandcertifications
FORD- STST CREDENTIALS
Awards
- SOC - Electronic Diagnostics
- SOC - Professional Service Writing
- Directors Honors List
References
- Carlos Garcia, Former co- worker, (281)670-4751
- Ellio Ahlschlager, Teacher/Coach/Uvalde High School, (830) 279-6321
- Matthew Cain, Manager/Discount Tire, (832) 370-3670
Timeline
Service Advisor
STP Diesel
07.2022 - Current
Service Coordinator
Discount Tire
09.2020 - Current
Cashier
Walmart
05.2020 - 07.2020
Cook
McDonalds
03.2019 - 10.2019
Automotive Technology + FACT, Ford Systems 1, Ford Systems 2, Ford Systems 3, Ford Systems 4, Ford Systems 5, Power & Performance IA, Automotive Power Trains, Automatic Transmissions, Professional Applications, Power & Performance IB, Professional Service Writing, Power & Performance II, Fuel & Ignition Systems, Drivability & Emissions, Advanced Diagnostic Systems, Brakes, Technology Principles of Automotive HVAC: Climate Control, Automotive Physical Science Principles: Electronic Fundamentals, Electronic Technology, Automotive Undercar, Electronic Diagnostics, Diploma -
Universal Technical Institute (UTI)
General Studies, Diploma -
Uvalde High School