Eduardo Millan
King Of Prussia,PA
Summary
Dynamic General Manager with a proven track record in inventory management, sales training, and customer relationship management. Expert in implementing marketing strategies to drive brand visibility and enhance dealership performance.
Overview
14
14
years of professional experience
Work History
GM
MB of West Chester
West Chester, PA
01.2012 - Current
- Directed daily operations to ensure efficient dealership performance.
- Managed inventory levels and coordinated vehicle ordering to ensure optimal stock availability.
- Implemented marketing strategies that increased brand visibility and customer engagement.
- Oversaw sales team training, focusing on customer service skills.
- Facilitated interdepartmental communication to streamline workflow and improve operational efficiency.
- Evaluated employee performance and provided constructive feedback for improvement.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
Some College (No Degree) - Business
Soule College
New Orleans, LASkills
- Inventory management
- Inventory control
- Sales planning
- Profit and loss
- Marketing strategy
- Marketing
- Customer relationship management
- Operations management
- Performance evaluation
- Performance improvements
- Team leadership
- Team development
- Employee scheduling
- Recruitment
- Training and coaching
- Conflict resolution
- Problem solving
- Decision making
- Goal setting
- Cost analysis
- Bilingual
- Leader
- Motivation
- Product analysis
- Relationship building
- Operations management
- Bilingual
Languages
Spanish
Full Professional
Accomplishments
I started at Team Toyota at the end of October 2000 . Team was the 4th largest Toyota dealer in the district . In November 2000 the dealership took First Place in New Vehicle Sales ( For The month)
I 2001 Team was the number # 1 Toyota dealership in the District for the full year. # 1 Certified Used Vehicle sales volume in Delaware Valley .
2002-2003 # 1 in the State in New Vehicle sales # 1 Certified Used Vehicle Sales volume in Delaware Valley.
When Scion was Introduced in 2004 Team was the # 1 Dealership in New Car Sales in PA .
The dealership was Awarded Toyota's President's Award 2000,2002,2004
The dealership was Awarded 63 Flags for Sales Excellence.
Sloane Honda , In October 20004 Mike Sloane Offered me a GM position with his Honda Dealership .
We won the following Awards . President Award 2005 and 2006
Council Of Excellence 2005-2006 -2007
2008 to 2010 : Warnock Lexus the Store sold in 2010 .
2010 to now Mercedes Benz of Fort Washington - Mercedes Benz of West Chester.
Awards Best of the Best 2010 - 2011
# 1 in New Car Sales in the District in New and Certified vehicle sales
# 1 in Certified vehicle sales for several years
I 2001 Team was the number # 1 Toyota dealership in the District for the full year. # 1 Certified Used Vehicle sales volume in Delaware Valley .
2002-2003 # 1 in the State in New Vehicle sales # 1 Certified Used Vehicle Sales volume in Delaware Valley.
When Scion was Introduced in 2004 Team was the # 1 Dealership in New Car Sales in PA .
The dealership was Awarded Toyota's President's Award 2000,2002,2004
The dealership was Awarded 63 Flags for Sales Excellence.
Sloane Honda , In October 20004 Mike Sloane Offered me a GM position with his Honda Dealership .
We won the following Awards . President Award 2005 and 2006
Council Of Excellence 2005-2006 -2007
2008 to 2010 : Warnock Lexus the Store sold in 2010 .
2010 to now Mercedes Benz of Fort Washington - Mercedes Benz of West Chester.
Awards Best of the Best 2010 - 2011
# 1 in New Car Sales in the District in New and Certified vehicle sales
# 1 in Certified vehicle sales for several years
Affiliations
Pat Ryan and Associates FI School Chicago
Dale Carnegie 14 weeks Leadership class
Zieglar Super Systems Special Training in car sales 2 years
Leadership Training with Mercedes Benz with the Blue Angels
Leadership Training with Mercedes Benz at West Point .
Dale Carnegie 14 weeks Leadership class
Zieglar Super Systems Special Training in car sales 2 years
Leadership Training with Mercedes Benz with the Blue Angels
Leadership Training with Mercedes Benz at West Point .
Timeline
GM
MB of West Chester
01.2012 - Current
Some College (No Degree) - Business
Soule College