Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Wanda Poe

Wasilla

Summary

Dynamic leader with a proven track record at JCPenney, excelling in sales strategy and team leadership. Enhanced store performance by implementing innovative sales tactics, boosting revenue by 15%. Expert in inventory management and client engagement, fostering strong customer relationships through effective communication and problem-solving skills. Adept at aligning team efforts with corporate goals.

Overview

35
35
years of professional experience

Work History

GM

JCPenney
Anchorage
11.2009 - 06.2025
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Fostered a positive work environment through effective communication and support.
  • Oversaw daily operations, aligning team efforts with corporate goals.
  • Implemented sales strategies to drive revenue and improve store performance.
  • Managed inventory processes to ensure product availability and organization.
  • Directed team operations to enhance customer service and store efficiency.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Advised leadership on best practices related to operations management including process re-engineering initiatives.
  • Analyzed customer feedback data to identify areas for improvement in service delivery.
  • Supervised employees through planning, assignments, and direction.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bookkeeper

Walgreens
Carolina
08.1990 - 05.2000
  • Maintained organized records of accounts payable and receivable.
  • Reconciled bank statements with internal financial records monthly.
  • Assisted in preparing payroll for employees on a timely basis.
  • Managed inventory counts and recorded data in financial systems.
  • Communicated with vendors to resolve billing discrepancies promptly.
  • Supported audits by providing necessary financial documentation and reports.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Conducted monthly bank reconciliations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Performed month-end closing activities.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Maintained and reconciled general ledger accounts.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Managed payroll processing for staff members.
  • Analyzed financial transactions, assigning to specific accounts.
  • Reconciled vendor statements to assist in monthly closings.
  • Defined bookkeeping policies and procedures by developing system to account for financial transactions.

Education

Bachelor of Arts - History

UPR Recinto De Rio Piedras
Rio Piedras Puerto Rico
05-1999

Skills

  • Sales strategy
  • Inventory management
  • Client engagement
  • Team leadership
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management

Affiliations

  • Baking and creating jewelry

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Graduate from acting
  • Was offer the position of GM by recognition on my job

References

References available upon request.

Timeline

GM

JCPenney
11.2009 - 06.2025

Bookkeeper

Walgreens
08.1990 - 05.2000

Bachelor of Arts - History

UPR Recinto De Rio Piedras

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