Jason Reynolds
General Manager
Farmington,NM
Summary
I have had extensive experience with handling upset customers and negotiating a "win/win" resolution for the customer and employee. I love working with people, and enjoy staying busy. I have worked at an automotive dealership for almost 20 years performing many different duties, but was hired to be a "right hand man" to the Fixed Ops Director. I also was given the title of Customer Relations Manager as I developed a talent for resolving customer concerns. I also was hired to open up an independent tire and service repair shop before working at the dealership. I have been working as a GM for an independent tire and service repair shop for the past 3 years where I was over 3 different stores.
Overview
22
22
years of professional experience
Work History
GM
Treadworks
01.2021 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversee daily operations of employees at 3 different locations.
- Inventory control and management.
- Hiring manager.
- Filled in as salesman as needed.
- Manage online reputation.
- Tool care of customer concerns to ensure customer and business both had a "win/win" situation.
- Managed 3 store managers and shop foreman.
Assistant Service Manager and CRM
Webb Automotive Group
11.2001 - 01.2021
- Performed Customer Relations Manager duties by listening to the customer and employee concerns and then providing solutions that would correct the issue.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions when I was required to fill in as a Service Writer.
- Trained 20+ less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Education
Associate of Arts - Business Administration
San Juan College
Farmington, NM05.2016
Associate of Arts - Liberal Arts And General Studies
San Juan College
Farmington, NM05.2016
Skills
- Human resources management
- Organizational development
- Staff training and development
- Strategic planning
- Supply chain management
- Conflict resolution
- Sales strategy
- Business analysis
- Team leadership
- Inventory control
- Process improvement
- Quality assurance
- Customer service
- Staff Supervision
- Customer Retention
- Business Development
- Customer Relationship Management
- Performance Evaluations
- Succession Planning
- Team Training and Development
- Skilled Negotiator
- Performance Improvements
- Sales Expertise
- Team Oversight
I enjoy the outdoors and everything that is sports related.
I enjoy hunting, shooting sports including archery, hiking, camping and fishing. I am very family oriented and like to be active with my wife, kids and grandkids in the great outdoors. I have high moral values and am very active in my church. My integrity is one of my strongest attributes.
Timeline
GM
Treadworks
01.2021 - 11.2023
Assistant Service Manager and CRM
Webb Automotive Group
11.2001 - 01.2021
Associate of Arts - Business Administration
San Juan College
Associate of Arts - Liberal Arts And General Studies
San Juan College
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