Eduardo Pabon
Rochester, NY
Summary
Dynamic, results-driven professional with a proven track record in sales and client services, offering bilingual proficiency to effectively engage diverse clientele. Expertise in building strong relationships and delivering tailored solutions that enhance customer satisfaction and loyalty. Adept at leveraging communication skills to navigate complex challenges and exceed sales targets in fast-paced environments. Committed to fostering positive client experiences while contributing to organizational growth and success.
Overview
16
16
years of professional experience
Work History
Mobile Sales Associate
Best Buy
04.2015 - Current
- Assist Customers with wireless solutions with new activations and upgrades.
Security Guard
Empire bar& grill
02.2014 - 01.2015
- Maintained a safe environment while enforcing rules and regulations.
Bilingual Collector
Relin, Goldstein, & Crane
10.2013 - 05.2014
- Responsible for collecting on behalf of several clients on prejudgment and post judgment accounts.
Bilingual Debt Counselor
Conserve
01.2013 - 10.2013
- Assisting clients in English/Spanish with Federally defaulted student loans while helping other representatives translate when needed.
Loans Recovery Specialist
Eos-cca
07.2012 - 01.2013
- Assisting Clients with federally defaulted student loans in Probing and discovering payment plans that will work for the client.
Bilingual Call Center Professional
Time Warner Cable
08.2009 - 06.2012
- Assisting residential customers with Cable, Internet and Phone concerns while proactively probing the needs of customers for additional services and products.
Education
High School - Technology, Spanish
Greece Olympia High School
01.2003
Vocational auto body and collision repairs
Wemoco Boces
01.2003
Skills
- Customer engagement
- Wireless solutions
- Sales strategy
- Product knowledge
- Bilingual communication
- Conflict resolution
- Account management
- Compliance adherence
- Market analysis
Accomplishments
2011 graduate of the Latino Leadership Development Program through the United Way.
Recognitions
2011 graduate of the Latino Leadership Development Program through the United Way.
Languages
Spanish
Native or Bilingual
Timeline
Mobile Sales Associate
Best Buy
04.2015 - Current
Security Guard
Empire bar& grill
02.2014 - 01.2015
Bilingual Collector
Relin, Goldstein, & Crane
10.2013 - 05.2014
Bilingual Debt Counselor
Conserve
01.2013 - 10.2013
Loans Recovery Specialist
Eos-cca
07.2012 - 01.2013
Bilingual Call Center Professional
Time Warner Cable
08.2009 - 06.2012
Vocational auto body and collision repairs
Wemoco Boces
High School - Technology, Spanish
Greece Olympia High School