Eduardo Ramos
Oxnard,CA
Summary
Compassionate healthcare customer service professional with more than five years of experience supporting patients and clients in hospital, medical transportation, office, and customer-facing environments. Experienced in patient registration, appointment scheduling, insurance verification support, multi-line phone systems, front office operations, electronic health records (EHR), document management, and maintaining HIPAA compliance. Recognized for delivering exceptional patient experiences, communicating effectively with diverse populations, and collaborating with interdisciplinary healthcare teams to ensure efficient, high-quality care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinic Receptionist
Community Memorial Healthcare
Oxnard, CA
05.2026 - Current
- Greeted patients and managed check-in processes to ensure smooth clinic operations.
- Scheduled appointments using electronic health record (EHR) system to optimize provider availability.
- Handled patient inquiries and provided information on services, enhancing patient experience.
- Maintained accurate patient records and ensured confidentiality in compliance with HIPAA regulations.
- Coordinated communication between patients and healthcare providers to streamline care delivery.
Client Service Representative
Ventura Transit System
Camarillo, CA
12.2023 - 05.2026
- Provided bilingual customer service for patients utilizing non-emergency medical transportation services.
- Coordinated transportation assistance with healthcare providers, case managers, and patients.
- Processed transportation authorizations, maintained confidential records, and ensured accurate documentation.
- Resolved service concerns professionally while maintaining high customer satisfaction.
- Utilized call center software to document interactions and support efficient service delivery.
Retail Sales Associate
Marshalls
Oxnard, CA
07.2021 - 08.2025
- Delivered outstanding customer service in a high-volume retail environment.
- Processed transactions accurately and promoted loyalty programs.
- Maintained merchandising standards and organized sales floor displays.
- Trained and supported new associates on front-end operations and customer service.
- Resolved customer concerns professionally while balancing multiple priorities.
Client Service Professional (Seasonal)
H&R Block
Oxnard, CA
01.2026 - 04.2026
- Managed front desk operations, scheduled appointments, and greeted clients in a fast-paced office.
- Collected and safeguarded confidential financial documents with exceptional attention to detail.
- Processed payments and maintained accurate client records.
- Delivered excellent customer service while protecting sensitive client information.
Education
Bachelor of Arts - Psychology
California Lutheran University
Thousand Oaks, CA05.2028
Associate of Arts - Psychology
Oxnard College
Oxnard, CA07.2026
Skills
- Patient Registration
- Appointment Scheduling
- Electronic Health Records (EHR)
- HIPAA Compliance
- Insurance Verification Support
- Front Office Operations
- Multi-line Phone Systems
- Medical Transportation Coordination
- Medical Records & Documentation
- Conflict Resolution
- Team Collaboration
- Bilingual (English & Spanish)
Certification
Basic Life Support
Exp. October 31, 2027
Timeline
Clinic Receptionist
Community Memorial Healthcare
05.2026 - Current
Client Service Professional (Seasonal)
H&R Block
01.2026 - 04.2026
Client Service Representative
Ventura Transit System
12.2023 - 05.2026
Retail Sales Associate
Marshalls
07.2021 - 08.2025
Bachelor of Arts - Psychology
California Lutheran University
Associate of Arts - Psychology
Oxnard College