Educe Torres
Englewood
Summary
Bilingual (English–Spanish) professional with over 17 years of experience in customer-facing, administrative, and operations roles, transitioning into professional interpreting. Completed a 40-hour Spanish Language Interpreting Certification through The Community Interpreter. Skilled in accurate communication, cultural competence, confidentiality, and professionalism in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spanish–English Interpreter
01.2025 - Current
- Provide accurate Spanish–English consecutive interpretation in community-based and professional settings.
- Apply interpreter ethics, confidentiality standards, and role boundaries in all interactions.
- Facilitate clear communication while preserving meaning, tone, and intent.
- Demonstrate cultural sensitivity and professionalism in sensitive situations.
- Independent / Training-Based Experience
Lead Business Account Expert
T-Mobile USA
09.2024 - Current
- Daily customer communication and follow-up using phone calls, emails, and virtual meetings.
- Translate complex service information into clear, accessible language.
- Maintain confidentiality and professionalism while handling sensitive customer data.
Business Account Expert
T-Mobile USA
01.2024 - 08.2024
- Provided ongoing support for customers regarding products, services, and billing inquiries.
- Facilitated communication from initial contact through resolution, ensuring understanding and satisfaction.
Retail Associate Manager
T-Mobile USA
03.2014 - 12.2023
- Led and trained teams in customer service and communication excellence.
- Regularly assisted Spanish-speaking customers to ensure clarity and understanding.
Retail Sales Associate
T-Mobile USA
08.2008 - 03.2014
- Provided bilingual assistance to diverse customers and maintained strong professional relationships.
Education
Master of Business Administration (M.B.A.) -
University of Arizona Global Campus
08.2024
Bachelor of Arts (B.A.) - Journalism
California State University Northridge
12.2011
Skills
- Spanish–English Interpretation (Consecutive)
- Cultural Competency
- Confidentiality & Professional Ethics
- Active Listening
- Customer & Client Communication
- Documentation & Terminology Management
- Time & Priority Management
Certification
- Spanish Language Interpreting Certificate (40 Hours)
- The Community Interpreter | 2025
LANGUAGE
English – Native
Spanish – Native
Timeline
Spanish–English Interpreter
01.2025 - Current
Lead Business Account Expert
T-Mobile USA
09.2024 - Current
Business Account Expert
T-Mobile USA
01.2024 - 08.2024
Retail Associate Manager
T-Mobile USA
03.2014 - 12.2023
Retail Sales Associate
T-Mobile USA
08.2008 - 03.2014
Bachelor of Arts (B.A.) - Journalism
California State University Northridge
Master of Business Administration (M.B.A.) -
University of Arizona Global Campus