Edvige Venable
Fredericksburg,VA
Summary
Seasoned Senior Microsoft 365 Support Specialist with over five years of experience supporting, administering, and securing Microsoft 365 environments in federal and enterprise settings. Proven ability to troubleshoot complex issues across Exchange Online, SharePoint, Teams, OneDrive, and Azure AD. Skilled in automating administrative tasks with PowerShell, managing cloud migrations, and enforcing compliance policies. Adept at working in hybrid environments, and delivering exceptional user support, aligned with business and security requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. M365 Specialist
ANG (All Native Group)
Washington, DC
07.2022 - Current
- Delivered advanced M365 support for Exchange Online, SharePoint, OneDrive, and Teams.
- Administered users, groups, shared mailboxes, and policies via Azure AD and PowerShell.
- Resolved escalated service desk tickets and collaborated with security teams on MFA and access policies.
- Maintained Teams policies, call quality monitoring, and VoIP configuration.
- Created mail rules, archive/deletion policies, and managed calendar sharing across organizations.
- Managed device troubleshooting remotely using AD, Intune, and native M365 tools.
Sr. O365 Support Specialist
Indigo IT (CBP Technology Service Desk)
Washington, DC
03.2019 - 07.2022
- Supported 2,000+ end users in M365 cloud services, including mailbox administration and Teams.
- Oversaw master tickets and escalations, partnering with OIT and federal IT units to resolve major incidents.
- Managed Remedy queues and responded to service-impacting events promptly.
- Assisted with email recovery, application checks, and incident documentation.
IT Specialist
Community Residences Company
Alexandria, VA
10.2016 - 12.2019
- Provided technical support for desktops, printers, network issues, and Office 365 apps.
- Administered AD accounts, reset passwords, and managed user provisioning.
- Configured hardware and software, trained users on applications, and supported remote staff.
- Monitored and maintained LAN/WAN infrastructure and security systems.
Education
Associate Degree - Computer Science, Cybersecurity Focus
ECPI University
01.2017
Diploma - Network Administration
ITT Technical Institute
01.2016
Science of Arts -
African Institute of Computer Science
Yaoundé, Cameroon01.2010
Skills
- Microsoft 365 Support
- Continuous improvement
- Technical troubleshooting
- Exchange Online
- SharePoint
- Teams
- OneDrive
- Azure Active Directory
- User and group management
- Sync
- Conditional access
- PowerShell Scripting
- Automation
- Bulk administration
- License reporting
- Teams Administration
- Meeting policies
- VoIP configuration
- Teams Rooms
- Ticketing Systems
- Incident management
- Problem management
- ServiceNow
- Remedy
- Hybrid Environments
- Integration with on-prem Active Directory
- Azure Infrastructure
- Virtual Machines
- Storage
- Networking
- Security
- Security & Compliance
- MFA
- Retention policies
- Message tracing
- Secure sharing
- Agile/Scrum Knowledge
- Team collaboration
- Sprint-based task management
- Expert problem solving
- Coaching and mentoring
- Advanced communication
- Professionalism
- Time management abilities
- Active listening
Certification
- CompTIA Security+
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Data Fundamentals (DP-900)
- ITIL 4 Foundation
- Certified Scrum Master
Key Skills Expertise
- Microsoft 365 Support – Exchange Online, SharePoint, Teams, OneDrive
- Azure Active Directory – User and group management, sync, and conditional access
- PowerShell Scripting – Automation, bulk administration, license reporting
- Teams Administration – Meeting policies, VoIP configuration, Teams Rooms
- Ticketing Systems – Incident and problem management using ServiceNow, Remedy
- Hybrid Environments – Integration with on-prem Active Directory
- Azure Infrastructure – Virtual Machines, Storage, Networking, Security
- Security & Compliance – MFA, retention policies, message tracing, secure sharing
- Agile/Scrum Knowledge – Team collaboration and sprint-based task management
Projects Achievements
- CBP Microsoft 365 Migration, Led successful migration of all CBP users to Microsoft 365, improving access, security, and reducing reliance on legacy infrastructure.
- S Drive Migration, Assisted in transitioning organizational data from on-prem S Drive to SharePoint Online and OneDrive, enhancing file access, collaboration, and governance.
Clearance
Public Trust Clearance – Active
Accomplishments
- Employee of the year
- Closing the most tickets Award
- gets the most Kudos from Users Award
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Sr. M365 Specialist
ANG (All Native Group)
07.2022 - Current
Sr. O365 Support Specialist
Indigo IT (CBP Technology Service Desk)
03.2019 - 07.2022
IT Specialist
Community Residences Company
10.2016 - 12.2019
Associate Degree - Computer Science, Cybersecurity Focus
ECPI University
Diploma - Network Administration
ITT Technical Institute
Science of Arts -
African Institute of Computer Science
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