Hi, I’m
Edvige Venable
Fredericksburg,VA
Summary
Seasoned Senior Microsoft 365 Support Specialist with over five years of experience supporting, administering, and securing Microsoft 365 environments in federal and enterprise settings. Proven ability to troubleshoot complex issues across Exchange Online, SharePoint, Teams, OneDrive, and Azure AD. Skilled in automating administrative tasks with PowerShell, managing cloud migrations, and enforcing compliance policies. Adept at working in hybrid environments, and delivering exceptional user support, aligned with business and security requirements.
Overview
9
years of professional experience
1
Certification
Work History
ANG (All Native Group)Washington, DC
Sr. M365 Specialist
07.2022 - Current
Job overview
- Delivered advanced M365 support for Exchange Online, SharePoint, OneDrive, and Teams.
- Administered users, groups, shared mailboxes, and policies via Azure AD and PowerShell.
- Resolved escalated service desk tickets and collaborated with security teams on MFA and access policies.
- Maintained Teams policies, call quality monitoring, and VoIP configuration.
- Created mail rules, archive/deletion policies, and managed calendar sharing across organizations.
- Managed device troubleshooting remotely using AD, Intune, and native M365 tools.
Indigo IT (CBP Technology Service Desk)Washington, DC
Sr. O365 Support Specialist
03.2019 - 07.2022
Job overview
- Supported 2,000+ end users in M365 cloud services, including mailbox administration and Teams.
- Oversaw master tickets and escalations, partnering with OIT and federal IT units to resolve major incidents.
- Managed Remedy queues and responded to service-impacting events promptly.
- Assisted with email recovery, application checks, and incident documentation.
Community Residences CompanyAlexandria, VA
IT Specialist
10.2016 - 12.2019
Job overview
- Provided technical support for desktops, printers, network issues, and Office 365 apps.
- Administered AD accounts, reset passwords, and managed user provisioning.
- Configured hardware and software, trained users on applications, and supported remote staff.
- Monitored and maintained LAN/WAN infrastructure and security systems.
Education
ECPI University
Associate Degree from Computer Science, Cybersecurity Focus
01.2017
ITT Technical Institute
Diploma from Network Administration
01.2016
African Institute of Computer Science
Science of Arts
01.2010
Skills
- Microsoft 365 Support
- Continuous improvement
- Technical troubleshooting
- Exchange Online
- SharePoint
- Teams
- OneDrive
- Azure Active Directory
- User and group management
- Sync
- Conditional access
- PowerShell Scripting
- Automation
- Bulk administration
- License reporting
- Teams Administration
- Meeting policies
- VoIP configuration
- Teams Rooms
- Ticketing Systems
- Incident management
- Problem management
- ServiceNow
- Remedy
- Hybrid Environments
- Integration with on-prem Active Directory
- Azure Infrastructure
- Virtual Machines
- Storage
- Networking
- Security
- Security & Compliance
- MFA
- Retention policies
- Message tracing
- Secure sharing
- Agile/Scrum Knowledge
- Team collaboration
- Sprint-based task management
- Expert problem solving
- Coaching and mentoring
- Advanced communication
- Professionalism
- Time management abilities
- Active listening
Certification
- CompTIA Security+
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Data Fundamentals (DP-900)
- ITIL 4 Foundation
- Certified Scrum Master
Key Skills Expertise
- Microsoft 365 Support – Exchange Online, SharePoint, Teams, OneDrive
- Azure Active Directory – User and group management, sync, and conditional access
- PowerShell Scripting – Automation, bulk administration, license reporting
- Teams Administration – Meeting policies, VoIP configuration, Teams Rooms
- Ticketing Systems – Incident and problem management using ServiceNow, Remedy
- Hybrid Environments – Integration with on-prem Active Directory
- Azure Infrastructure – Virtual Machines, Storage, Networking, Security
- Security & Compliance – MFA, retention policies, message tracing, secure sharing
- Agile/Scrum Knowledge – Team collaboration and sprint-based task management
Projects Achievements
- CBP Microsoft 365 Migration, Led successful migration of all CBP users to Microsoft 365, improving access, security, and reducing reliance on legacy infrastructure.
- S Drive Migration, Assisted in transitioning organizational data from on-prem S Drive to SharePoint Online and OneDrive, enhancing file access, collaboration, and governance.
Clearance
Public Trust Clearance – Active
Accomplishments
- Employee of the year
- Closing the most tickets Award
- gets the most Kudos from Users Award
Languages
English
Full Professional
French
Native/ Bilingual
<Enter your own>
Timeline
Sr. M365 Specialist
ANG (All Native Group)
07.2022 - Current
Sr. O365 Support Specialist
Indigo IT (CBP Technology Service Desk)
03.2019 - 07.2022
IT Specialist
Community Residences Company
10.2016 - 12.2019
ECPI University
Associate Degree from Computer Science, Cybersecurity Focus
ITT Technical Institute
Diploma from Network Administration
African Institute of Computer Science
Science of Arts
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