Edvina Pasic
St. Louis,USA
Summary
Results driven Operations manager with over 8 years of experience in leadership, dispatch, customer service, and insurance. Skilled in team leadership, process improvement compliance, and building strong client relationships. Seeking to leverage management and problem-solving experience in operations, customer-service, or cybersecurity.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Insurance Agent
Lloyd Agencies
Bowling Green, Kentucky
08.2025 - 10.2025
- Monitored compliance with industry regulations and company policies during client interactions, ensuring adherence and fostering trust.
- Guided clients through insurance coverage options and claims processes, enhancing their understanding and satisfaction.
- Conducted policy reviews to ensure clients maintain adequate coverage.
Operational Manager
24 Express LLC
Bowling Green, Kentucky
01.2018 - 07.2025
- Improved operational systems and practices to ensure support for organizational missions and goals.
- Directed employees by clarifying departmental functions and aligning them with organizational objectives.
- Supervised subordinate personnel, managing hiring, terminations, disciplinary actions, and evaluations to maintain team effectiveness.
- Oversaw employee safety and performance, ensuring adherence to quality standards and operational protocols.
Dispatcher (Dispatch)
24 Express LLC
Bowling Green, Kentucky
06.2016 - 05.2018
- Answered incoming calls to take orders and coordinated delivery logistics for timely fulfillment.
- Tracked vehicle locations and updated customers on delivery status to enhance communication and satisfaction.
- Utilized problem-solving skills to resolve customer and driver issues.
- Entered and maintained data in dispatch system, ensuring accuracy of deliveries and minimizing errors.
Retail Sales Associate
American Eagle Outfitters, Inc
Bowling Green, Kentucky
10.2015 - 02.2016
- Achieved monthly sales targets in a fast-paced retail environment.
- Operated cash register and processed POS transactions, ensuring accurate and timely customer service.
- Performed store opening and closing duties, maintaining operational standards and security.
Education
Some College (No Degree) - Healthcare Administration
Western Kentucky University
Bowling Green, KYCertificates - Cybersecurity
Coursera
03-2025
Skills
- Regulatory Compliance
- Operations Management
- Operational efficiency
- Data Entry
- Microsoft Office Suite
- Time management
- Communication
Certification
- Certificate of pre-licensing course for life and health insurance
- Connect and protect: Networks and network security
- Play it Safe: Manage Security Risks
- Assets, Threats and Vulnerabilities
- Foundation of Cybersecurity
- Tools of the Trade: Linux and SQL
Languages
bosnian
Native/ Bilingual
Timeline
Insurance Agent
Lloyd Agencies
08.2025 - 10.2025
Operational Manager
24 Express LLC
01.2018 - 07.2025
Dispatcher (Dispatch)
24 Express LLC
06.2016 - 05.2018
Retail Sales Associate
American Eagle Outfitters, Inc
10.2015 - 02.2016
Some College (No Degree) - Healthcare Administration
Western Kentucky University
Certificates - Cybersecurity
Coursera