Richard Rayford
Cordova,TN
Summary
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
14
14
years of professional experience
Work History
Insurance Agent
Penn Global
05.2017 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Driver
Uber
05.2016 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Aircraft Mechanic
Navy
05.2011 - 05.2015
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Obtained fuel and oil samples to check for contamination.
- Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
Education
Bachelor of Science - Construction Management
National University
San Diego, CA06-2019
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Regulatory compliance
- Operations management
- Customer engagement
- HIPAA compliance
- Health insurance sales
Timeline
Insurance Agent
Penn Global
05.2017 - Current
Driver
Uber
05.2016 - Current
Aircraft Mechanic
Navy
05.2011 - 05.2015
Bachelor of Science - Construction Management
National University
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