Edwainis Medina
West Roxbury,MA
Summary
Experienced Medical Receptionist with a passion for delivering exceptional administrative support in a healthcare setting. Skilled in managing patient inquiries, scheduling appointments, and maintaining accurate records. Dedicated to providing compassionate care and ensuring a positive patient experience. Confident in my ability to contribute to the smooth operation of your medical facility.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
CareWell Urgent Care
11.2020 - 09.2023
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Completed clerical duties and tasks for clinic administration
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Helped patients complete necessary medical forms and documentation
- Organized paperwork such as charts and reports for office and patient needs
- Adhered to strict HIPAA guidelines to protect patient privacy
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Checked patient insurance, demographic, and health history to keep information current
- Completed patient referrals to other medical specialists
- Maintained current and accurate medical records for patients
- Managed multi-line phone system and pleasantly greeted patients
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Transcribed phone messages and relayed to appropriate personnel
- Notified manager of incidents and potential incidents relating to patients and staff for swift action
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Obtained payments from patients and scanned identification and insurance cards
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Performed various administrative tasks by filing, copying and faxing documents
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Registered and verified patient records before triage with most up-to-date information
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Managed office bookkeeping with insurance billing and patient payments
Sales Associate
TJ Maxx
08.2018 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Cashier
Toys R Us
04.2016 - 06.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain smooth operations during peak hours.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School -
06.2018
Skills
- Add DOT Records to the National Driver Registry
- Insurance claims
- Appointment Scheduling
- Reminder calls
- Payment collection
- Inventory oversight
- Athena
- Electronic Medical Records
- Insurance Verification
- Medical Records Management
- Teamwork and Collaboration
- Customer service
- Attention to detail
- Team collaboration
- Office organization
- Mail distribution
- Phone etiquette
- Fluent in English and Spanish
- Appointment confirmation
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
CareWell Urgent Care
11.2020 - 09.2023
Sales Associate
TJ Maxx
08.2018 - 11.2020
Customer Service Cashier
Toys R Us
04.2016 - 06.2018
High School -
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