Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shuanelis Gratini

123 Brookline Street, Lynn,MA

Summary

Bilingual healthcare professional with over 8 years of experience in clinical support and medical administration. Demonstrates expertise in patient care, front desk operations, and EMR systems. Recognized for exceptional communication, problem-solving skills, and a proven ability to train staff in dynamic healthcare environments. Aiming to leverage extensive experience to enhance patient experiences and improve operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

CareWell Urgent Care
Peabody, MA
05.2025 - Current
  • Collect samples from patients for laboratory testing purposes.
  • Order medical supplies, maintain inventory logs and restock exam rooms when needed.
  • Assist physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Keep examination rooms clean, stocked with necessary supplies and prepare for incoming patients.

Clincal Asstatnt

Boston Childrens Hopsital
Boston, MA
10.2024 - 05.2025
  • Applied targeted interventions, leading to reduced infant stress and improved health outcomes.
  • Efficiently transported patients, monitored vital signs, and recorded intake and output.
  • Provided essential care and tracked progress of surgical neonates.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Patient Care Associate

Brigham and Women's Hospital
Boston, USA
05.2022 - 04.2025
  • Ensured delivery of essential care services such as bathing, feeding, grooming, and toileting for patients.
  • Collected patient vitals including temperature, heart rate, and blood pressure.
  • Supported RN in executing clinical tasks, such as EKGs and glucometry.
  • Supported the restocking of carts and the emptying of JP drains, Foley catheters, nephrostomy bags, colostomy bags.

Patient Service Representative III

North Shore Physicians Group
Salem, USA
09.2016 - 09.2024
  • Executed customer service, telephone management, scheduling, registration, and copay collection.
  • Handled inbound calls to address patient, insurance company and medical facility inquiries.
  • Conducted training sessions for employees on updated procedures and standard work.
  • Coordinated with patients and healthcare professionals to meet patient needs.

Medical Assistant

North Shore Physicians Group
Salem, USA
09.2016 - 09.2024
  • Organized and preserved the neatness of medical examination spaces with required materials.
  • Collected comprehensive data on patients' chief complaints along with any allergies.
  • Arranged examination area and provided essential supplies for patient visits.
  • Conducted vital signs, screenings, measurements, and point of care testing accurately.

Direct Support Professional

Bridgewell
Lynn, USA
07.2015 - 01.2020
  • Ensured medications were administered in compliance with MAP regulations.
  • Assisted in accompanying individuals to and from external activities including medical appointments.
  • Assisted in skill development and independence.
  • Assisted with daily living activities including bathing, eating, and dressing.

Sales Associate

Marshalls
Danvers, USA
10.2012 - 06.2015
  • Managed comprehensive register operations including transactions and scanners.
  • Processed and prepared merchandise accurately for sales floor per company procedures.
  • Addressed inquiries on product information.
  • Preserved sales floor by efficiently arranging and organizing merchandise.

Education

Bachelor of Science - Nursing

Simmons University
Boston, MA
08-2026

Medical Administrative Assistant - Associates in Science

North Shore Community College
Danvers, MA
05.2016

Skills

  • Fluent in Spanish
  • Analytical skills
  • Problem-solving skills
  • Communication skills
  • Interpersonal skills
  • Organizational skills
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Access
  • MS Outlook

Certification

First Aid/CPR

Languages

Spanish
Professional

Timeline

Medical Assistant

CareWell Urgent Care
05.2025 - Current

Clincal Asstatnt

Boston Childrens Hopsital
10.2024 - 05.2025

Patient Care Associate

Brigham and Women's Hospital
05.2022 - 04.2025

Patient Service Representative III

North Shore Physicians Group
09.2016 - 09.2024

Medical Assistant

North Shore Physicians Group
09.2016 - 09.2024

Direct Support Professional

Bridgewell
07.2015 - 01.2020

Sales Associate

Marshalls
10.2012 - 06.2015

Bachelor of Science - Nursing

Simmons University

Medical Administrative Assistant - Associates in Science

North Shore Community College

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