Kianna Harris-Luevano
Somerville
Summary
Assisted in providing direct patient care and managing medical office operations. Supported efforts to achieve optimal patient satisfaction. Adhered to regulatory and practice standards. Built trust and rapport with patients through effective communication and interpersonal skills.
Assisted teams in tackling new challenges with enthusiasm. Demonstrated strong work ethic and adaptability in various tasks. Collaborated effectively with colleagues to quickly learn new skills.
Advocated for patients facing language barriers to enhance communication and understanding. Provided compassionate support to ensure high-quality healthcare services. Assisted in delivering patient-centered care through attentive listening and empathy.
Executed administrative and clinical responsibilities with two years of hands-on experience.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Baylor Scott & White Health
College Station, TX
10.2021 - 11.2025
- Assisted with scheduling appointments for patients. Recorded vital signs accurately. Maintained organized medical records for efficient access.
- Managed incoming phone calls to address patient inquiries regarding current issues and symptoms.
- Facilitated provider's examination and treatment processes for patients.
- Sanitized treatment rooms and replenished supplies to ensure optimal patient care.
- Monitored vital signs and documented medical histories to facilitate patient examinations.
- Conducted patient interviews to gather comprehensive medical histories, chief complaints, and vital signs.
- Facilitated communication between patients and physicians regarding concerns, condition updates, and refill requests.
- Streamlined organization of charts, documents, and supplies to enhance team productivity.
- Executed cleaning and maintenance of medical equipment in accordance with established procedures and standards.
- Recorded comprehensive notes during patient visits to ensure accurate medical records.
- Managed patient callbacks and processed phone-in prescription refill requests.
- Instructed patients on medication protocols, procedural guidelines, and physician directives.
- Ensured confidentiality by securing patient information and safeguarding medical records.
- Evaluated, documented, and monitored vital signs for patients in outpatient care.
- Facilitated diagnostic testing by collecting and packaging biological specimens for laboratory analysis.
- Facilitated team meetings to enhance workflows and drive improvements in patient population outcomes.
- Integrated external records into charts and electronic health records (EHR) systems.
- Facilitated patient referrals to specialized staff for inquiries regarding prescription symptoms and treatment plans.
- Assisted with splinting and casting procedures. Supported healthcare professionals during injections and minor procedures. Provided aid in patient care activities.
- Facilitated effective communication among patients, coworkers, and healthcare providers.
- Assisted teams in managing tasks effectively under pressure. Supported confidentiality by exercising discretion in all communications. Collaborated with colleagues to maintain a productive work environment.
- Leveraged bilingual proficiency in medical terminology to enhance communication and support team objectives.
Scribe
Scribe, ScribeAmerica
College Station, TX
03.2021 - 10.2021
- As a scribe I worked one on one with a provider to help deliver care by documenting a patients visit
- As a scribe I helped provide efficiency by reducing administrative burden to rounder so they are able to focus on patient more than worrying about documenting
- As a scribe I helped improve care team workflow by gathering the information beforehand to have a more productive visit.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluated charts, documents and orders and made timely corrections.
- Documented and initiated tests, scan and other orders.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Followed clinicians throughout shift in high-volume, busy environments.
- Worked with supervising physician to complete and submit medical records.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Translated medical terminology and abbreviations into expanded forms to produce accurate patient and health care records.
- Received physician approval to mail document copies to referring physicians, families and medical records.
- Corrected errors in spelling, punctuation and grammar without changing meaning of sentences.
- Leveraged excellent typing skills to key dictated or handwritten pathology cases into information system.
- Proofread, reviewed and verified dictation for accuracy and quality against established standards.
- Transcribed documents and maintained high levels of accuracy.
- Took notes during patient visits to document in electronic health records system.
- Developed and adhered to exacting transcription quality assurance standards and metrics.
- Identified mistakes in reports, checking with doctors to obtain correct information.
Waitress
Oscars Mexican Restaurant
Abilene, TX
07.2019 - 03.2020
- As a waitress my job description was to serve and attend clients by providing efficient, friendly and attentive service
- Responsibilities I had as a waitress was to create an enjoyable dining experience
- Promote a clean, safe, and neat environment for clients
- I am able to follow instructions, work well with others and maintain a good standing with clients.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Responded to ad hoc cleaning duties at end of shift.
Scribe
Scribe, ScribeAmerica
Abilene, TX
06.2019 - 12.2019
- As a scribe I worked one on one with a provider to help deliver care by documenting a patients visit
- As a scribe I helped provide efficiency by reducing administrative burden to rounder so they are able to focus on patient more than worrying about documenting
- As a scribe I helped improve care team workflow by gathering the information before hand to have a more productive visit.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluated charts, documents and orders and made timely corrections.
- Documented and initiated tests, scan and other orders.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Followed clinicians throughout shift in high-volume, busy environments.
- Worked with supervising physician to complete and submit medical records.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Translated medical terminology and abbreviations into expanded forms to produce accurate patient and health care records.
- Leveraged excellent typing skills to key dictated or handwritten pathology cases into information system.
- Proofread, reviewed and verified dictation for accuracy and quality against established standards.
- Took notes during patient visits to document in electronic health records system.
- Developed and adhered to exacting transcription quality assurance standards and metrics.
- Identified mistakes in reports, checking with doctors to obtain correct information.
Waitress
LA RIVIERA
Bryan, TX
05.2016 - 06.2017
- Served customers with friendly and sophisticated attitude
- Managed the check and bill of clients
- Fluent in Spanish and English, great communication skills
- Highly motivated and passionate worker.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded to ad hoc cleaning duties at end of shift.
Education
Some College (No Degree) - Nursing
Abilene Christian University
Abilene, TXHigh -
Cornerstone Christian Academy
Bryan, TX05.2018
Skills
- Customer Service
- Reliable Transportation
- IDX Appointment Scheduling
- Medical Terminology Knowledge
- CPR
- Patient-Handling Equipment
- Conversant in Spanish
- Advanced Anatomy Knowledge
- Quick Problem Solver
- General Housekeeping Ability
- Patient Management
- Direct Patient Care
- Stocking Supplies
- Fluent in Spanish
- Communicating With Patient Families
- Patient Relations
- Vital Sign Monitoring
- Patient Feeding
- Data Entry
- Patient-Focused Care
- Procedure Assistance
- Understands Mobility Assistance Needs
- Medical Terminology in Spanish
- Adaptable
- Patient Bathing
- Documentation and Recordkeeping
- Calm and Level-Headed Under Duress
- Patient Flow Management
- Patient Scheduling
- Medical Procedures
- Clinical Applications
- Needs Assessments
- Human Anatomy and Physiology
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- First Aid
- Wound Care and Irrigation
- Professional Bedside Manner
- Medical Terminology
- Sterile Technique
- Vital Sign Monitors
- Compassionate
- Understands Medical Procedures
- Medical Records Management
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Baylor Scott & White Health
10.2021 - 11.2025
Scribe
Scribe, ScribeAmerica
03.2021 - 10.2021
Waitress
Oscars Mexican Restaurant
07.2019 - 03.2020
Scribe
Scribe, ScribeAmerica
06.2019 - 12.2019
Waitress
LA RIVIERA
05.2016 - 06.2017
Some College (No Degree) - Nursing
Abilene Christian University
High -
Cornerstone Christian Academy