Edward A. Provost
Navarre,FL
Summary
Dynamic sales associate with a proven track record in delivering exceptional customer service and driving revenue growth. Recognized for strong leadership and organizational skills, effectively managing priorities to enhance team performance. Core competencies include sales strategy, effective communication, and meticulous organization. Dedicated to leveraging expertise to achieve ambitious sales targets and foster lasting client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Support Specialist
Navy Federal Credit Union
Pensacola, FL
08.2024 - 11.2024
- Assist with new loan setup including indexing, member follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements
- Index loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third parties
- Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc
- To ensure member education and enhanced member service
- Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
- Track and update action items in database(s)
- Serve as mentor/trainer and provide guidance and assistance to team members
- Continually evaluate the effectiveness of current processes, make recommendations for efficiency improvement
- Review, prepare and submit production reports for tracking purposes
- Interact with mortgage staff, government agencies, and vendors to resolve discrepancies
- Assist in member follow up, documenting mortgage status, and compiling outstanding documentation
- Review daily production reports and take action(s) as needed
Sales Associate
Tom Thumb
Navarre, FL
12.2022 - 08.2024
- Resolved customer complaints
- Assisted customers in finding items
- Greeted customers
- Answered customer's questions
- Front-faced
- Put up stock
- Cleaned and sanitized registers
- Cleaned and stocked restrooms
- Changed signs, displays, and product according to planograms
- Processed returns and purchases on register
Sales Associate
Columbia Sportswear
Oklahoma City, OK
07.2022 - 10.2022
- Resolved customer complaints
- Assisted customers in finding items
- Greeted customers
- Opened and closed store
- Answered customer's questions
- Front-faced
- Put up stock
- Cleaned and sanitized registers
- Cleaned and watched over fitting rooms
- Organized clothing by style and size
- Changed signs and displays for new seasons
- Processed returns and purchases on register
Cashier/Sales Associate
Westlake ACE Hardware
Oklahoma City, OK
04.2022 - 07.2022
- Worked the cash register
- Resolved customer complaints
- Assisted customers in finding items
- Greeted customers
- Opened and closed store
- Answered customer's questions
- Front-faced
- Put up stock
- Loaded customer's items into vehicle
- Cleaned and sanitized registers
Cashier
Lowe's Home Improvement
Gulf Breeze, FL
09.2020 - 04.2022
- Worked the cash register
- Resolved customer complaints
- Assisted customers in finding items
- Greeted customers
- Opened and closed store
- Answered customers' questions
Customer Service Rep
Alorica Inc
Pensacola, FL
05.2019 - 01.2020
- Customer and Personal Service
- Communications and media
- Troubleshooting
Crew Member
McDonald's
Navarre, FL
06.2018 - 02.2019
- Communication
Sales Associate
Emerald Coast Estate Sales
Navarre, FL
05.2016 - 05.2017
- Sales and Marketing
Education
Technical Certificate - Welding
Pensacola State College
Milton, FL05.2018
High School Diploma -
Navarre High School
Navarre, FL05.2016
Skills
- Customer Service Expertise
- Sales and Marketing
- Communications and Media
- Effective Reading Comprehension
- Persuasion
- Building and Construction
- Design
- Troubleshooting
- Writing
- Customer Relations
- Sales
- Business-to-Business Sales
- Retail sales
- Basic math
- Cashiering
- Efficient Cash Processing
- Point Of Sale Operations
- Communication skills
- Branding
- Computer skills
- Data entry
- Merchandising
- Effective Planogram Implementation
- Organizational skills
- Management
Certification
- Driver's license
- Welding Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Mortgage Loan Support Specialist
Navy Federal Credit Union
08.2024 - 11.2024
Sales Associate
Tom Thumb
12.2022 - 08.2024
Sales Associate
Columbia Sportswear
07.2022 - 10.2022
Cashier/Sales Associate
Westlake ACE Hardware
04.2022 - 07.2022
Cashier
Lowe's Home Improvement
09.2020 - 04.2022
Customer Service Rep
Alorica Inc
05.2019 - 01.2020
Crew Member
McDonald's
06.2018 - 02.2019
Sales Associate
Emerald Coast Estate Sales
05.2016 - 05.2017
Technical Certificate - Welding
Pensacola State College
High School Diploma -
Navarre High School
Similar Profiles
Mary StropsMary Strops
MSR V, Mentor, CCO Fraud & Digital Services at Navy Federal Credit UnionMSR V, Mentor, CCO Fraud & Digital Services at Navy Federal Credit Union
Jessica JacksonJessica Jackson
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
London ParkerLondon Parker
Fraud Prevention Specialist at Navy Federal Credit UnionFraud Prevention Specialist at Navy Federal Credit Union
Noah CarterNoah Carter
Member Service Representative II at Navy Federal Credit UnionMember Service Representative II at Navy Federal Credit Union
Michaela McElhaneyMichaela McElhaney
Title Clerk at Premier Automotive LLCTitle Clerk at Premier Automotive LLC