Edward Aaron Thomas
Richmond,TX
Summary
Dynamic HR professional with a proven track record at Mayo Clinic, excelling in staff recruitment and retention. Expert in employment law and employee relations, I successfully reduced turnover rates and enhanced training programs, demonstrating strong communication and project management skills to drive organizational success.
Overview
42
42
years of professional experience
Work History
HR Preboarding Coordinator – Remote
Mayo Clinic
Rochester, MN
06.2021 - Current
- Schedule new hire pre-employment physicals, drug screens and evaluating background checks along with coordinating travel and reimbursements
- Engaged with new hires prior to start, addressing issues encountered during post-offer process
- Ensure new hires are provided clear directions on the variety of tasks for which the new hire is responsible
- Ensured completion of new hire contingencies, preparing employees for their start date
- Recruitment interview scheduling or post offer hire processes (i.e. creating offer letters and new hire paperwork
- Exercised administrative expertise and organizational skills to support recruitment of new staff at Mayo Clinic
- Supported recruitment and employee relations efforts in the Human Resources department.
Operations Manager
International Guard Services
Houston, TX
09.2019 - 05.2021
- Developed and implemented site specific post orders and security officer work schedules
- Facilitated client meetings to align on expectations and enhance service delivery
- Established protocols for monitoring security officers' performance to ensure accountability
- Controlled budget for security operations and closely monitored expenses
- Oversaw recruitment, training, and supervision of security officers to build a skilled team
- Investigated and resolved security breaches and incidents
- Provided security guard services to ensure safety at assigned locations.
Human Resources Manager
International Guard Services
Houston, TX
09.2016 - 09.2019
- Reduced turnover rate from 84.4% to 68.4% by focusing on retention through training and coaching which resulted in saving onboarding cost and lower payroll overtime from an average of 5.6% to 2.3%
- Developed and implemented orientation and training curriculum, increasing retention rate by 16% and enhancing client satisfaction.
- Lowered company unemployment tax rate from 4.9% to 3.4% by ensuring all worker compensation claims were addressed and disputed with documentation of progressive discipline and enforcement of company handbook in a timely manner
- Collaborated with Indeed, Zip Recruiter, Texas Veteran Administration, and Texas Workforce to attract quality job candidates.
- Attended local job fairs to connect with potential candidates and promote job openings.
- Authored current company policy handbook
- Implemented and administered employee benefits program through Liberty National section 125 plan
- Processed payroll – Paycom/Paychex/PaySphere
- Resolved employee payroll issues with 100% success rate
- Spearheaded the transition of payroll companies
- Implemented pay cards to employees without bank accounts reduced payroll cost up to 5%
- Instituted in-house drug testing, reducing outsourcing costs by an average of 84.25%.
- Conducted background checks on job candidates
- Processed new hire onboarding paperwork
- Resolved employee relation issues
- Conducted exit interviews
- Provided security services to ensure safety and protection at designated locations.
Retail Management
Home Depot
Houston, TX
10.2007 - 09.2016
- Developed strategies that increased store sales, reduced shrink, and optimized inventory management
- Developed customer service initiatives by coaching associates on product knowledge and selling techniques.
- Ensured store's in-stock position while maintaining an organized and visually appealing environment
- Facilitated interviewing, hiring, coaching, and training of associates to align with Home Depot's vision and market strategies
- Resolved customer issues and supported service needs for both installed/special orders and product sales
- Trained new assistant managers on operational procedures and company policies.
- Operations manager oversaw the day-to-day operations of $58 million big box hardware store
- Honored with the Southern President Homer Award and the Platinum Homer Award for excellence in customer service.
Self-Employed
11.2004 - 10.2007
Air Transportation Specialist
United States Air Force
12.1983 - 10.2004
Education
B.S. - Interdisciplinary Studies
University Of Houston Downtown
Business Administration -
University Of Phoenix
A.A. - Education
Wharton County Junior College
Certification - Air Transportation Specialist
Air Force Community College
Certification - Retail Management
Home Depot University
Certification - Teaching Certification
Region 4
Skills
- HR Department Development
- Employment Law
- FMLA/ADA/EEO/WC
- Mediation & Advocacy
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Alternative Dispute Resolution
- Benefits Administration
- HR Program/Project Management
- P&L Management
- Customer Service Orientation & Onboarding
- HRIS Technologies
- Training & Development
- Performance Management
- Retail Store Operations
- Adaptability
- Communication
Timeline
HR Preboarding Coordinator – Remote
Mayo Clinic
06.2021 - Current
Operations Manager
International Guard Services
09.2019 - 05.2021
Human Resources Manager
International Guard Services
09.2016 - 09.2019
Retail Management
Home Depot
10.2007 - 09.2016
Self-Employed
11.2004 - 10.2007
Air Transportation Specialist
United States Air Force
12.1983 - 10.2004
B.S. - Interdisciplinary Studies
University Of Houston Downtown
Business Administration -
University Of Phoenix
A.A. - Education
Wharton County Junior College
Certification - Air Transportation Specialist
Air Force Community College
Certification - Retail Management
Home Depot University
Certification - Teaching Certification
Region 4