Edward Brink
Altamonte Springs,FL
Summary
Decade plus of experience working to help customers in a variety of fields. Skilled in problem-solving and customer relations, excelled in multitasking across administrative, web development, and client support roles, ensuring seamless operations and client satisfaction.
Overview
14
14
years of professional experience
Work History
Case Manager
Brink Ahmed Immigration
03.2016 - 05.2024
- Helped prospective clients to sign up for consultations over the phone and in person
- Handled client payments over the phone and in person
- Single handedly organized and implemented a new case file organization system for the entire office at my own discretion; Case search time went from 2 hours to 2 minutes
- Worked with and assisted attorneys in handling of all matters related to the clients cases I was assigned
- Helped with office management tasks such as ensuring cleanliness and maintaining office supplies
- Provided support for clients experiencing emergencies, using appropriate techniques to de-escalate situations and help ensure smooth relations with their attorneys
Receptionist Administrator
Ajimasook Upholstery
09.2015 - 04.2016
- Answered incoming calls related to starting new orders and answering questions about ongoing orders
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Handled furniture and upholstery material pick up and drop off in a company truck
Web Developer
Immigration Links
01.2010 - 10.2012
- Translated abstract requirements into concrete user flows and interaction designs
- Presented solutions to complex design problems in presentations, clickthrough prototypes and design specifications
- Conducted usability testing and integrated feedback into revisions
- Coordinated closely with multiple cross-functional teams in order to produce a finished product that matched the employer's design specifications
- Used creative writing skills to create content that provided potential clients with a concise and easy to understand overview of Immigration Law
Education
Bachelor of Arts - Creative Writing
Florida State University
Tallahassee, FL05.2009
Skills
- Problem-Solving
- Organization and Multitasking
- Conflict Resolution
- Verbal and written communication
- Positive Attitude
- Customer relations
- Team Collaboration
- Administrative Support
Game Development
Working with a global team I personally hand picked since 2020 to create fun and educational computer gaming experiences.
Timeline
Case Manager
Brink Ahmed Immigration
03.2016 - 05.2024
Receptionist Administrator
Ajimasook Upholstery
09.2015 - 04.2016
Web Developer
Immigration Links
01.2010 - 10.2012
Bachelor of Arts - Creative Writing
Florida State University