Edward Daigle
Summary
Resourceful Desk Manager known for high productivity and efficient task completion. Possess specialized skills in front office management, customer service excellence, and conflict resolution. Excel in communication, team leadership, and problem-solving to enhance operational efficiency and improve guest satisfaction.
Overview
14
14
years of professional experience
Work History
Desk Manager
Rock’nBowl
New Orleans, Louisiana
08.2012 - 09.2026
- Coordinated guest services to enhance customer satisfaction and foster loyalty.
- Resolved customer inquiries quickly and efficiently while providing excellent customer service.
- Resolved customer complaints promptly to maintain a positive environment.
- Managed daily operations and supervised staff to maintain service quality.
- Trained and supervised team members on service protocols and procedures.
- Managed booked events and parties.
- Oversaw cash handling and ensured accuracy of financial transactions.
- Maintained cleanliness and organization of front desk area for professionalism.
Film Crew Member
Entertainment Partners
New Orleans
05.2022 - 09.2022
- Assisted film crew and departments during productions.
- Maintained cleanliness and sanitation of all work areas in compliance with health standards.
- Followed all company policies regarding health regulations and safety measures diligently.
Education
Brother Martin
New Orleans, LouisianaSkills
- Reception management
- Customer service
- Guest relations
- Hospitality management
- Event coordination
- Hospitality services
- Financial oversight
- Cash handling
- POS system operation
- Staff management
Timeline
Film Crew Member
Entertainment Partners
05.2022 - 09.2022
Desk Manager
Rock’nBowl
08.2012 - 09.2026
Brother Martin