Edward Doval
North Fort Myers
Summary
Dedicated customer service representative with strong complaint resolution and relationship management skills. Proven ability to maintain service quality while efficiently managing multiple tasks. Results-driven professional with experience in complaint resolution, data analysis, and team collaboration. Successfully improved service delivery and response times while fostering strong customer relationships to enhance client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Solera
6351 bayshore rd
03.2022 - 10.2025
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints and issues efficiently while maintaining service quality standards.
- Collaborated with team members to improve service delivery and reduce response times.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Pharmacy Technician
Health Care Pharmacy
Passaic
12.2019 - 09.2021
- Assisted pharmacists with medication preparation and dispensing tasks.
- Maintained accurate inventory levels and organized medication storage areas.
- Provided excellent customer service by answering patient inquiries promptly.
- Educated patients about proper medication usage and possible side effects.
- Collaborated with healthcare team to ensure safe medication practices.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
Pharmacy Technician License - Pharmacology
Rasmussen University
9160 Forum Corporate Pkwy #100, Fort Myers, FL 33903-2023
Skills
- Complaint resolution
- Product knowledge
- Customer relationship management
- Call center operations
- Team collaboration
- Time management
- Multi-task management
- Complaint handling
- Follow-up skills
- Data analysis
Affiliations
Soccer , Basketball, Dog walking
Languages
English
Professional
spanish
Professional
Timeline
Customer Service Representative
Solera
03.2022 - 10.2025
Pharmacy Technician
Health Care Pharmacy
12.2019 - 09.2021
Pharmacy Technician License - Pharmacology
Rasmussen University