Summary
Work History
Education
Skills
Timeline
Generic

EDWARD FILMER

Lochbuie,CO

Summary

Professional with robust experience in logistics and delivery management. Skilled in route optimization, customer service, and inventory control. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Reliable problem-solver with excellent communication and organizational skills.

Work History

Delivery Specialist/Collections

Rent-A-Center
Brighton, Colorado
02.2023
  • Delivery specialist, along with customer accounts and payable to accounts on file with the company, delivering merchandise and furniture on a daily basis and cash handling with the safe and counting the drawer at the end and start of every shift, customer service with any needs and wants that they wanted with the sales aspect of getting the merchandise they wanted in their hands and getting it to them and on rent with the customers as well, operating “SIMS” software to run the sales process and decision engine to get them on rent with the company and get what they need, driving the delivery box truck every day and going to other rent a center facilities to get the merchandise our store didn’t have that another one did for the customers.

Front Desk Service Agent

Ramada Plaza Midtown
Albuquerque, NM
01.2020
  • Answer the phone at the front desk to respond to current and prospective guests’ needs. Book reservations for individuals, families and groups as required. Greet walk-in guests and guests with reservations when they arrive at the front desk, Schedule services, Refer guests to local amenities and venues. Communicate guest’ requests and complaints to the appropriate department. Excellent oral and written communication skills. Friendly phone manner. Work nights, weekends and holidays. Familiarity with the hospitality industry, and customer service.

Guest Services Representative

Cliffs Amusement Park
Albuquerque, NM
10.2016
  • Provide information about facilities, entertainment options, and rules and regulations. Record details of attendance, sales, receipts, and reservations. Sell tickets and collect fees from customers. Keep informed of shutdown and emergency evacuation procedures. Ensure adherence to rules and safety procedures. Interaction with customers utilizing strong communication and verbal skills. Directing patrons to attractions.

PRO Tower Mfg
Albuquerque, NM
04.2015
  • Maintains inventory by identifying, labeling, and placing materials and supplies in stock; Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Maintains in-process inventory at work center by delivering and opening materials and supplies. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Modern office procedures, methods and equipment including computers. Basic principles and practices of record keeping. Principles and procedures of clerical support. Basic office procedures, methods and computer equipment. Principles and procedures of filing. Principles and procedures of semi-skilled manual labor. General cleaning and maintenance techniques. Operational characteristics and operations of basic maintenance of equipment and tools. Occupational hazards and standard safety practices. Operate a variety of office equipment in a safe and effective manner, and routine maintenance and cleaning procedures. Learn and perform basic maintenance and repair tasks.

HSA/IRA Customer Accounts Specialist

Fidelity Investments
- 05.2024
  • Deliver the best customer service possible to clients while answering and fulfilling all of their requests and concerns that they had, make sure they get the funds they need to the correct account such as HAS’s, investment accounts, stocks, etc. Make sure they have the best experience possible in answering their questions while making sure their needs are taken care of. Answer calls in the queue and make sure the phone lines are taken care of and there is not an influx of calls coming in and clients waiting for long periods of time. HAS is cleared and taken care of and make sure all customers and clients are taken good care of.

Front Desk Reception/Billing Specialist

International Protective Service (IPS)
- 05.2024
  • Billing & Accounting, make sure every client gets their needs taken care of, make sure they have all of their questions answered in a professional matter and respectable time. I have to make sure that I invoice the clients we have on service with us such as Best Buy, Walgreens, Frontier, residential etc. Answer phone calls and pull up the account associated with the client, see what kind of service they have and see if they are paid in full or if they are past due, when that occurs make sure they have knowledge of such and make sure they pay it and become current, sign up new clients to gain service, make sure dispatch enters all of their information into the system provided, send monthly invoices to clients that are not on recurring and auto payments and balance their accounts. If clients are not current for an extended period of time cancel them and send them to collections or call the other sources of contact on the account to try to obtain payment. Along with taking calls from customers attempting to pay their bill over the phone.

Inside Sales

SECOR Engineering
- 04.2024
  • Inside sales and make sure all customers had what they needed to succeed at a jobsite and make sure that they were taken care of with the up most customer service ability possible, sold piping parts and equipment such as sewer, water, gas etc. make sure they had all the required equipment and stuff they needed and make sure they understood what they were receiving. Make sure when phones ring take care of them and explain what they are asking about over the phone and it is truly what they need, give quotes over the phone for things they do need.

Education

Associates of Business Management and Technology -

CNM
Albuquerque, NM
08-2022

Skills

  • Customer service relations, cash handling, financial analysis, strong communication skills Knowledge of Microsoft Word, Microsoft Outlook, and Excel Organization, Service Orientation, Scheduling, Analyzing Information, Deadline-Oriented, Time Management, Process Improvement, Safety Management, Inventory Control, Data Entry Skills, Scheduling, Analyzing Information, Process Improvement, Inventory Control, Steel shop Forklift, Warehouse, Typing, Computer Skills
  • Strong organizational skills
  • Self-motivation and discipline
  • Professionalism and punctuality
  • Route optimization

Timeline

Delivery Specialist/Collections

Rent-A-Center
02.2023

Front Desk Service Agent

Ramada Plaza Midtown
01.2020

Guest Services Representative

Cliffs Amusement Park
10.2016

PRO Tower Mfg
04.2015

Inside Sales

SECOR Engineering
- 04.2024

Front Desk Reception/Billing Specialist

International Protective Service (IPS)
- 05.2024

HSA/IRA Customer Accounts Specialist

Fidelity Investments
- 05.2024

Associates of Business Management and Technology -

CNM

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