EDWARD FIORELLA
Phila,PA
Summary
To continue to advance my professional career while drawing heavily from my existing sales, leadership and customer service background as well as relying on my prior education experience
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Rich Tomkins Co /
11.2014 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Counter Sales Representative
PPS Co.
06.2008 - 11.2014
- Increased sales by effectively upselling and cross-selling relevant products to customers.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Managed inventory levels by conducting regular stock checks and placing orders as necessary.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
Education
Bachelor of Science in Criminal Justice -
LaSalle University
05.2008
Skills
- Customer Service
- Order Management
- Goal Setting
- Sales expertise
- Issue Resolution
- Client Retention
- Territory Management
- Goals and performance
Timeline
Inside Sales Representative
Rich Tomkins Co /
11.2014 - Current
Counter Sales Representative
PPS Co.
06.2008 - 11.2014
Bachelor of Science in Criminal Justice -
LaSalle University
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