Edward Funches
West Palm Beach,FL
Summary
Dynamic professional with a proven track record in customer service and warehouse operations, notably at Uhaul Moving And Storage. Excelled in resolving customer complaints, enhancing loyalty, and boosting productivity through effective pallet jack operation. Skilled in teamwork, critical thinking, and maintaining workplace safety. Achieved significant improvements in customer satisfaction and order accuracy.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
09.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Driver
Irontree Movers
12.2019 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated light trucks to deliver loads as far as 1000 miles from home location.
Customer Service Representative
Walmart Super Center
06.2017 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Order Selector
SYSCO Food Services
02.2015 - 09.2018
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.
Post-Degree Certificate -
Lincoln Culinary Institution
West Palm Beach, FLSkills
- Customer service
- Positive attitude
- Pallet arrangement
- Active listening
- Valid Driver's license
- Workplace safety
- Critical thinking
- Teamwork and collaboration
- Picking accuracy
- Data entry
- Attention to detail
- Goal oriented
- Customer relations
- Pallet jack operation
- Warehouse navigation
- Time management skills
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Uhaul Moving And Storage
09.2021 - Current
Delivery Driver
Irontree Movers
12.2019 - 09.2021
Customer Service Representative
Walmart Super Center
06.2017 - 11.2020
Order Selector
SYSCO Food Services
02.2015 - 09.2018
High School Diploma -
Boynton Beach Community High School
Post-Degree Certificate -
Lincoln Culinary Institution
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