EDWARD HAYES
Overland Park,KS
Summary
Focused Director of Operations with a well rounded skill set in cost control, operational management and strategic planning. Ready to offer exceptional leadership and communication skills to devise strategies to drive revenues and business growth. Results-oriented leader, focused on motivating staff and optimizing long term success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Club Woodside
02.2022 - 08.2022
- Reorganize Food And Beverage Department in preparation for summer on-boarding of 80 new outside staff. Develop comprehensive training program for all staff.
- Oversaw implementation of new Poolside POS kiosk system and new Pay My Tab application.
- Developed progressive health and wellness focused menus, while including options for families, special dietary needs and casual poolside dining. Sourced ingredients to brand standards and partner with local suppliers.
- Created and deployed successful strategies to boost Earthbar performance, streamline processes and reduce waste,
- Implemented Avendra Club purchasing program. Significant savings across the Food And Beverage program have resulted and are extending into all areas of the club. Significantly reduced beverage costs and increased vendor participation.
Director of Food and Beverage Operations
ClubCorp
01.2022 - 03.2022
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured adherence to all Clubcorp brand standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and member satisfaction.
Managing Partner
Local Restaurant Group
01.2021 - 12.2021
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Established and implemented business procedures and process improvements.
- Managed restaurant scheduling, foodservice and customer service.
Director of Food and Beverage Operations
InterContinental Hotel Kansas City At The Plaza
05.2015 - 08.2020
- 377 room, one million SF Luxury Hotel. $14 million upscale food and beverage operation.
- Developed and administered yearly budget and monthly forecasts for revenues and costs. Consistently exceeding established goals.
- Directed strategic initiative to improve job satisfaction and retention. Significant increases in Opinion Survey scores and retention resulted.
- Recruited qualified staff and managed the hiring process through on-boarding. Manage annual review and progressive discipline processes.
- Maintained facilities cleanliness and sanitation, weekly inspections, daily line-checks, temperature and HACCP logs and daily coaching. Ensure legal compliance and brand standard adherence. Extensive Executive Chef Responsibilities
- Ensure positive customer experiences at all stages by overseeing every area of operations. Monitor and impact guest experience metrics daily.
- Directed marketing plan: social media, print, in-house promotion and reputation management.
General Manager
DineEquity - Applebees
10.2012 - 05.2015
- Oversee daily operations for corporately owned and operated stores with focus on alpha and beta testing for largest casual dining company in the world.
- Strong emphasis on brand standards and specifications in all areas of operations ensuring strict adherence of all policy and procedures.
- Assessed financial statements and reports to evaluate store performance, develop targeted improvements and implement changes resulting in improved profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managing Partner - Executive Chef
Big Sky Hospitality LLC
08.2004 - 09.2012
- Established a new 200-seat restaurant.
- Established a new 125-seat restaurant.
- Full dinner and lunch menu and live entertainment.
- Interfacing with local officials, inspectors, and general contractor to ensure full compliance of new business.
- Directed build-out of converted restaurant space.
- Developed and administered $1 million yearly budget.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Inventoried entire restaurant and made food and supply orders regularly.
Senior Sales Manager
Westin Hotel At Crown Center
03.1989 - 08.2004
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Consistently exceeding 135% of sales quotas.
- 9/97-3/02 Senior Catering Sales Manager
- 8/95-9/97 General Manager/ Chef de Cuisine Trader Vic's and Benton's Steakhouse.
- 3/89-8/95 Sous Chef - Banquets & Main Kitchen
General Manager, Director of Nutrition & Wellness
Touchpoint Support Services
08.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction, while working with other departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Butte Central
Butte, MTSkills
- Effective Leader
- Recruitment and Retention
- Market Strategy/ Business Development
- Social Media, In-house promotion
- Cost Control
- Operational Management
- Relationship Building/ Customer Retention
- Coaching and Mentoring
- Menu development
Additional Information
- AWARDS , Top Preforming Director of Catering InterContinental Hotels & Resorts TPG Q2 2015 Top Preforming Director of Catering InterContinental Hotels & Resorts TPG Q3 2015 Top Preforming Director of Catering InterContinental Hotels & Resorts TPG Q1 2016 Top Preforming Director of Catering InterContinental Hotels & Resorts TPG Q2 2016 Team Leader of the Quarter, InterContinental Hotels & Resorts 2016 Platinum Award, Starwood Hotels & Resorts, NAD 2003 Platinum Award, Starwood Hotels & Resorts, NAD 2002 Sales Manager of the Year, Starwood Hotels & Resorts, NAD 2001 Platinum Award, Starwood Hotels & Resorts, NAD 2000 Catering Sales Manager of the Year, Starwood Hotels & Resorts, NAD 1999 Platinum Award, Starwood Hotels & Resorts, NAD 1998
Certification
- ServSafe
Timeline
General Manager, Director of Nutrition & Wellness
Touchpoint Support Services
08.2022 - Current
Director of Food and Beverage
Club Woodside
02.2022 - 08.2022
Director of Food and Beverage Operations
ClubCorp
01.2022 - 03.2022
Managing Partner
Local Restaurant Group
01.2021 - 12.2021
Director of Food and Beverage Operations
InterContinental Hotel Kansas City At The Plaza
05.2015 - 08.2020
General Manager
DineEquity - Applebees
10.2012 - 05.2015
Managing Partner - Executive Chef
Big Sky Hospitality LLC
08.2004 - 09.2012
Senior Sales Manager
Westin Hotel At Crown Center
03.1989 - 08.2004
High School Diploma -
Butte Central