Edward Jenkinson

• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Improved financial center performance by implementing effective sales strategies and staff training programs. My Current branch had an opportunity with One Bank Partner Referrals, i set a plan into place and now Anderson Rd, has a healthy Loan Pipeline as well as been very successful in partner referrals up 50% YOY.
• Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.

Fifth Third Bank (5/3 Bank) is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. It is the principal subsidiary of Fifth Third Bancorp, one of the largest consumer banks in the Midwestern United States.

• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue. Consistently finished between 110%-150% of revenue goal Month over Month(2018-present)
• Networked to increase client base and encourage existing clients to expand financial portfolios. I was head of the Membership Advantage Program for the Greater Tampa Bay Area. Together my team and I were able to grow net new households(brand new relationships) by 20%.
• Increased daily sales by 50% by upselling All loan products and Retail banking products and financial services to customers.
• Worked closely with management to strategize sales techniques to increase customer service. My Financial center achieved CX Star award with perfect A+ rating for 2019, (currently we are maintaining the A+ rating for 2020 )
• Consistently ranked in top 5% for sales in district of over 50bankers.

Wells Fargo & Company is an American multinational financial services company headquartered in San Francisco, California, with managerial offices throughout the United States and overseas.

• Protected company assets with strategic risk management approaches.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches. Conducted regulatory trainings for Tellers and Bankers to mitigate risk exposure, ultimately achieving excellence in Tampa district with top ratings.
• Recruited, interviewed, hired and trained 30 employees and implemented mentoring program to promote positive feedback and engagement. Achieved employee retention rating above 95%.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Assisted estimated 100 customers each day and remained poised and professional even in high-stress situations and when dealing with customers.
• Enthusiastically greeted customers and offered dedicated service during entire transaction, maintaining bank satisfaction ratings at perfect 5 level.

Carnival Cruise Line is an international cruise line with headquarters in Doral, Florida. It is a subsidiary of Carnival Corporation & plc.

• Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
• Resolved customer complaints involving food or beverage quality and service.
• Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events. Oversaw on average 10 weddings and company functions weekly, with 100% customer satisfaction.
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data. Maintained cost efficiency.