Edward Martinez
Summary
Accomplished Service Manager with a proven track record at A&E Marine Repair LLC, adept in technical troubleshooting and fostering team leadership. Excelled in transforming customer challenges into satisfaction, enhancing team performance through effective supervision and safety training. Renowned for multitasking, organizational skills, and achieving significant service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
A&E Marine Repair LLC
11.2016 - 10.2024
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Field Service Technician
Seatrax Marine Cranes
01.2013 - 10.2016
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Service Manager
Lone Star Forklift
08.2011 - 01.2013
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
High School Diploma -
North Miami High
North Miami, FL02-1982
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Workplace safety
- Employee superviser
- Technical troubleshooting
Accomplishments
- Supervised team of 20+ staff members.
Certification
TWIC port security access 4/04/2025
Helicopter underwater escape/rescue 3/19/15
Houston Occupational Safety Training 1/15/13
Safety regulatory compliance (DOT Haz/Mat Handling) 1/29/2000
Snorkel aerial boom & Nozzle 4/28/2006
Safety regulatory compliance (Hazardous waste) 1/29/2000
Industrial lift truck instructor 3K-60K 7/2005
Skyjack Aerial boom service training 1/2008
JLG aerial boom Factory certified technician
United States Coast Guard
Entered full time enlistment May 9 1981
Primary mission was SAR search and rescue
Performed maritime law enforcement , Miami Fla
Performed drug intervention & enforcement , Miami Fla
Marine fire suppression school , Yorktown Va
Marine diesel propulsion school , Yorktown Va
Marine gas turbine school , Yorktown Va
Intercept and confiscate illegal drugs and persons trying to enter the United States
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
A&E Marine Repair LLC
11.2016 - 10.2024
Field Service Technician
Seatrax Marine Cranes
01.2013 - 10.2016
Service Manager
Lone Star Forklift
08.2011 - 01.2013
TWIC port security access 4/04/2025
Helicopter underwater escape/rescue 3/19/15
Houston Occupational Safety Training 1/15/13
Safety regulatory compliance (DOT Haz/Mat Handling) 1/29/2000
Snorkel aerial boom & Nozzle 4/28/2006
Safety regulatory compliance (Hazardous waste) 1/29/2000
Industrial lift truck instructor 3K-60K 7/2005
Skyjack Aerial boom service training 1/2008
JLG aerial boom Factory certified technician
High School Diploma -
North Miami High
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