Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edward Mason

Reno,NV

Summary

Dynamic professional with a proven track record in hospitality and customer service, transitioning to a career in account management. Experienced in building strong client relationships, managing diverse customer needs, and delivering exceptional service. Possesses strong communication, organizational, and problem-solving skills honed in fast-paced environments. Eager to leverage client-facing experience and proactive approach to foster growth and exceed client expectations in account management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Cheesecake Factory Inc
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bartender

Centro
02.2022 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server/Shift Leader

Olive Garden
08.2018 - 02.2022
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Consistently met or exceeded sales goals through upselling techniques.

Education

Bachelor of Arts - Mathematics

University of Nevada - Reno
Reno, NV
12.2018

Skills

    Exceptional customer service

    Guest Engagement

    Highly reliable

    Clear and effective communication

    Engaging personality

    Strong multitasking

Certification

Google Data Analytics Certification Program –Online Educational Course – Reno, NV December 2023

Timeline

Server

Cheesecake Factory Inc
10.2022 - Current

Bartender

Centro
02.2022 - 10.2022

Server/Shift Leader

Olive Garden
08.2018 - 02.2022

Bachelor of Arts - Mathematics

University of Nevada - Reno

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Edward Mason