Edward McCoy
Port St Lucie,Florida
Summary
Dynamic and results-driven professional with extensive experience at The Real McCoy International LLC, excelling in staff management and customer service. Proven track record in enhancing team productivity through effective training and mentoring, while fostering a collaborative environment. Skilled in optimizing workflows and addressing employee concerns to achieve operational excellence.
Overview
40
40
years of professional experience
Work History
Supervisor, Dispatcher and Driver
The Real McCoy International LLC
06.1997 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Train Operator, Bus Driver, Cleaner
NYC Transit Authority
11.1988 - 06.1997
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Ensured smooth train operation, performing regular maintenance checks according to established guidelines.
- Reduced travel time through efficient route planning and schedule adherence, improving overall customer satisfaction.
- Collaborated with conductors and other crew members to maintain a safe and efficient work environment for all staff.
Driver Supervisor
Quaker Sugar
02.1985 - 11.1988
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
Education
No Degree - Engineering
Chowan Collage
Murfreesboro, NC05-1983
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor, Dispatcher and Driver
The Real McCoy International LLC
06.1997 - 10.2024
Train Operator, Bus Driver, Cleaner
NYC Transit Authority
11.1988 - 06.1997
Driver Supervisor
Quaker Sugar
02.1985 - 11.1988
No Degree - Engineering
Chowan Collage
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