Edward Mellott
Norfolk,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Help Desk Technical Support
Huntington-Ingalls (Acro Services)
01.2024 - 03.2024
- Provide support to employees of Huntington-Ingalls for computer-related issues such as hardware problems, software issues, network access, etc.
Customer Service Representative
Sentara (Insight Global)
09.2023 - 11.2023
- Provider Relations – Interact with medical providers to address matters of claims, eligibility, etc.
Customer Service Specialist
ASM Research
06.2021 - 02.2022
- Assist Massachusetts citizens with matters regarding medical and dental insurance
Technical Support Specialist
Widepoint Corporation
02.2021 - 06.2021
- Respond to requests for domain and application access (account and password resets)
Help Desk Technician
Widepoint (Lehigh Technical), Hampton, VA
03.2020 - 01.2021
- 2020 Decennial Census – Process tickets related to devices used by census employees
- Process incoming reports of mobile device units submitted by census personnel.
- Entry of data into appropriate forms, with attention to personnel, device and issue details provided.
- Teamwork verification of forms completed before submission of forms for action.
Help Desk Support Technician
Perspecta (Apex Systems), Norfolk, VA
03.2019 - 10.2019
- Provide professional solutions to end-users, dealers and service providers
- Held active DoD secret clearance
Technical Support Representative
Liberty Tax Service: Virginia Beach, VA
12.2018 - 02.2019
- Work with Liberty Tax staff members remotely via chat, phone, and remote desktop access.
- Issues include workstation preparedness, connectivity, printing, and user account problems.
Technical Support Specialist
BibleWorks, LLC: Norfolk, VA
08.2006 - 06.2017
- Provide technical and tutorial support to users of BibleWorks program.
- Download and process webstore data for processing of orders submitted.
- Review of orders for accuracy and eligibility.
- Creation of file to be sent to shipper, reviewing file for accuracy.
DecisionOne: Great Valley, PA
Tek Systems at Sungard Availability Services: Voorhees, NJ
- Application Support Specialist
Softerware, Inc.: Ft. Washington, PA
- Support Consultant
Keystone Computer Associates at Aon Insurance Corp.: Hatboro, PA
- Customer Support Technician
CIGNA Corporation, CIGNA Systems: Voorhees, NJ
- Software Support Consultant
PC Helps Support, Inc.: Bala Cynwyd, PA
- Customer Support Technician
Help Desk Analyst
MTM Technologies at SEI Investments: Oaks, PA
11.2005 - 05.2006
- Client Response Consultant
Education
Master of Arts -
Westminster Theological Seminary: Philadelphia, PA
Philadelphia, PA05.1987
Bachelor of Arts -
Arlington Baptist College: Arlington, TX
Arlington, TX05.1977
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Database Management
Timeline
Help Desk Technical Support
Huntington-Ingalls (Acro Services)
01.2024 - 03.2024
Customer Service Representative
Sentara (Insight Global)
09.2023 - 11.2023
Customer Service Specialist
ASM Research
06.2021 - 02.2022
Technical Support Specialist
Widepoint Corporation
02.2021 - 06.2021
Help Desk Technician
Widepoint (Lehigh Technical), Hampton, VA
03.2020 - 01.2021
Help Desk Support Technician
Perspecta (Apex Systems), Norfolk, VA
03.2019 - 10.2019
Technical Support Representative
Liberty Tax Service: Virginia Beach, VA
12.2018 - 02.2019
Technical Support Specialist
BibleWorks, LLC: Norfolk, VA
08.2006 - 06.2017
Help Desk Analyst
MTM Technologies at SEI Investments: Oaks, PA
11.2005 - 05.2006
DecisionOne: Great Valley, PA
Tek Systems at Sungard Availability Services: Voorhees, NJ
Softerware, Inc.: Ft. Washington, PA
Keystone Computer Associates at Aon Insurance Corp.: Hatboro, PA
CIGNA Corporation, CIGNA Systems: Voorhees, NJ
PC Helps Support, Inc.: Bala Cynwyd, PA
Master of Arts -
Westminster Theological Seminary: Philadelphia, PA
Bachelor of Arts -
Arlington Baptist College: Arlington, TX
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