Edward Morgan
High Springs,FL
Summary
Performance-oriented Finance Sales Leader. A tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Detail-oriented and adept at meeting customer expectations and resolving issues in a timely, professional manner. Skilled in negotiating, sales training, customer service. Focused and committed to motivating others and offering extensive knowledge penetrating new sales. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
1
1
Senior Certified Professional in Financial Services
1
1
Florida Notary
1
1
NCM Associates Certified in BDC Internet Sales Management
Work History
F&I Sales Manager
Jenkins Auto Group
08.2023 - 10.2023
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
F&I Leader
Morgan Auto Group
11.2022 - 06.2023
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supported office business development and customer service.
F&I Manager
Polaris Of Gainesville
05.2020 - 11.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Completed, reviewed and processed paperwork to finalize sales.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Internet Sales Director
Morgan Auto Group
12.2018 - 03.2020
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Provided superior and individualized customer service.
- Increased sales and customer satisfaction through personalized servicing.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Internet Sales Manager
Murray Automotive Group
07.2018 - 11.2018
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Business Development & Internet Sales Manager
Jenkins Auto Group
07.2016 - 07.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales and Leasing Consultant
Jenkins Auto Group
09.2012 - 07.2016
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Chief Financial Officer
Community Links, Inc.
08.2008 - 10.2012
- Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Created, planned, and implemented policies and procedures to increase productivity and maximize return on investments.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Developed future financial plans to inform critical decision-making related to spending cuts, rightsizing labor force and timing planned business investments.
Education
High School Diploma -
Sacred Heart High School
Waterbury, CT06.1991
Skills
- Sales Management / Customer Service
- Teamwork / Collaboration
- Customer Service and Business Development
- Sales Goals
- Operations / Inventory Management
- Business Planning
- Lender Relationships
Certification
- Internet/BDC Operations Management, NCM Institutes
- Senior Certified Professional in Financial Services, The Association of Finance and Insurance Professionals
- FL Notary, FL Division of Corporations, Notary Section, Notary ID 1771297
- FL Life and Annuity License; License No. W056128
- Certified F&I Manager, F&I Manager Training
Timeline
F&I Sales Manager
Jenkins Auto Group
08.2023 - 10.2023
F&I Leader
Morgan Auto Group
11.2022 - 06.2023
F&I Manager
Polaris Of Gainesville
05.2020 - 11.2022
Internet Sales Director
Morgan Auto Group
12.2018 - 03.2020
Internet Sales Manager
Murray Automotive Group
07.2018 - 11.2018
Business Development & Internet Sales Manager
Jenkins Auto Group
07.2016 - 07.2018
Sales and Leasing Consultant
Jenkins Auto Group
09.2012 - 07.2016
Chief Financial Officer
Community Links, Inc.
08.2008 - 10.2012
High School Diploma -
Sacred Heart High School
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