Edward Mulwana
Human Resource Manager
Miami,FLORIDA
Summary
Les
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Teller/Sales Representative
Ice Currency Service USA
Miami, FL
08.2022 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Organized sales paperwork, presented proposals and finalized contracts.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Minimized process lags through strategic sourcing and customer expectation management.
- Documented customer interactions using SalesForce to capture data in processing system.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Automated contact management system, resulting in better client organization and goal alignment.
- Implemented brand marketing and sales campaigns.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Supervisor
Good Guard Security Company
Santa Cruz, CA
11.2021 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Tracked and prepared quarterly reports to present to leadership.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Interviewed, hired and trained new employees for production positions.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored expenditures to mitigate risk of overages.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Monitored workflow to improve employee time management and increase productivity.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified individual employee's unique work styles and adapted management methods.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Prepared, calibrated and monitored production levels to achieve targets.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Streamlined operations to improve process efficiency.
ESL Instructor
Suraphinphittaya School
Bangkok, Thailand
05.2014 - 02.2021
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Provided supportive, nurturing learning environment to encourage student responsibility.
- Used Kahoot to maintain accurate and complete records of student progress and growth.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Constructed classroom management system to keep classroom disruption to minimum.
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Established clear objectives for lessons and units to communicate objectives to 1000 students per semester.
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Offered one-on-one tutoring to improve student classroom performance, boosting overall performance 70%.
- Administered and graded tests and assignments to evaluate student progress.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Documented student attendance and progress against goals.
- Created monthly academic status reports based on in-depth student evaluations.
- Emphasized critical thinking through small group activities.
- Improved instruction methods by using various assessment tools and strategies.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Created new lesson plans based on course objectives.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Educated students in basics of English grammar and conversational speaking.
Education
MBA - Business Administration, Management And Operations
Atlantis University
Miami, FL 03.2021 - 08.2022
Bachelor of Arts - Education
Kyambogo University
Kampala Uganda 08.2007 - 12.2010
Associate of Science - Education Administration
Kyambogo University
Kampala Uganda 08.2004 - 04.2007
Skills
Network development
Interpersonal communication skills
Retention strategies
Customer Relations
Self-Motivated
Good Telephone Etiquette
Flexible and Adaptable
Active Listening
Data Entry
Attention to Detail
Critical Thinking
Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Teller/Sales Representative
Ice Currency Service USA
08.2022 - Current
Supervisor
Good Guard Security Company
11.2021 - 07.2022
MBA - Business Administration, Management And Operations
Atlantis University
03.2021 - 08.2022
ESL Instructor
Suraphinphittaya School
05.2014 - 02.2021
Bachelor of Arts - Education
Kyambogo University
08.2007 - 12.2010
Associate of Science - Education Administration
Kyambogo University
08.2004 - 04.2007