Edward Mulwana
Human Resource Manager
Miami,FLORIDA
Summary
Les
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Teller/Sales Representative
Ice Currency Service USA
Miami, FL
08.2022 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Organized sales paperwork, presented proposals and finalized contracts.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Minimized process lags through strategic sourcing and customer expectation management.
- Documented customer interactions using SalesForce to capture data in processing system.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Automated contact management system, resulting in better client organization and goal alignment.
- Implemented brand marketing and sales campaigns.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Supervisor
Good Guard Security Company
Santa Cruz, CA
11.2021 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Tracked and prepared quarterly reports to present to leadership.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Interviewed, hired and trained new employees for production positions.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored expenditures to mitigate risk of overages.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Monitored workflow to improve employee time management and increase productivity.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified individual employee's unique work styles and adapted management methods.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Prepared, calibrated and monitored production levels to achieve targets.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Streamlined operations to improve process efficiency.
ESL Instructor
Suraphinphittaya School
Bangkok, Thailand
05.2014 - 02.2021
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Provided supportive, nurturing learning environment to encourage student responsibility.
- Used Kahoot to maintain accurate and complete records of student progress and growth.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Constructed classroom management system to keep classroom disruption to minimum.
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Established clear objectives for lessons and units to communicate objectives to 1000 students per semester.
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Offered one-on-one tutoring to improve student classroom performance, boosting overall performance 70%.
- Administered and graded tests and assignments to evaluate student progress.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Documented student attendance and progress against goals.
- Created monthly academic status reports based on in-depth student evaluations.
- Emphasized critical thinking through small group activities.
- Improved instruction methods by using various assessment tools and strategies.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Created new lesson plans based on course objectives.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Educated students in basics of English grammar and conversational speaking.
Education
MBA - Business Administration, Management And Operations
Atlantis University
Miami, FL 03.2021 - 08.2022
Bachelor of Arts - Education
Kyambogo University
Kampala Uganda 08.2007 - 12.2010
Associate of Science - Education Administration
Kyambogo University
Kampala Uganda 08.2004 - 04.2007
Skills
Network development
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Teller/Sales Representative
Ice Currency Service USA
08.2022 - Current
Supervisor
Good Guard Security Company
11.2021 - 07.2022
MBA - Business Administration, Management And Operations
Atlantis University
03.2021 - 08.2022
ESL Instructor
Suraphinphittaya School
05.2014 - 02.2021
Bachelor of Arts - Education
Kyambogo University
08.2007 - 12.2010
Associate of Science - Education Administration
Kyambogo University
08.2004 - 04.2007
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