Edward Otterness
Goodhue,MN
Summary
Versatile Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Hardworking Service Technician bringing 1.5+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
5
5
years of professional experience
Work History
Field Service Technician
Nuvera
02.2022 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Troubleshot hardware and software to determine and rectify network problems.
- Dressed and installed fiber cabling and hardware.
- Spliced, bonded, ground and terminated cables.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Mechanical Operator
Banks Outdoors
12.2021 - 02.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
Assembly Line Worker
Anderson Windows
03.2021 - 06.2021
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
Pre Loader
UPS
12.2019 - 12.2020
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
Sales Representative
Cut. Co.
05.2019 - 10.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Diet Assistant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
06.2018 - 06.2019
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Provided in-depth information on nutritional care to maximize health.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
Education
Associate of Arts - Music Technology
Rochester Community And Technical College
Rochester, MN05.2020
Skills
- Technical Analysis
- System Installation
- Technical Troubleshooting
- Electrical Troubleshooting
- Data Cabling Installation
- Safety Practices
- Cable Splicing
- Underground Locator Tool Use
- Calm Under Pressure
Timeline
Field Service Technician
Nuvera
02.2022 - Current
Mechanical Operator
Banks Outdoors
12.2021 - 02.2022
Assembly Line Worker
Anderson Windows
03.2021 - 06.2021
Pre Loader
UPS
12.2019 - 12.2020
Sales Representative
Cut. Co.
05.2019 - 10.2019
Diet Assistant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
06.2018 - 06.2019
Associate of Arts - Music Technology
Rochester Community And Technical College
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